Who calls Cisco and opens the TAC case when there is a Cisco issue?
Applies to
Cisco MDS and Nexus switches purchased from NetApp
Answer
- Contact NetApp to provide initial triage and fault isolation if the issue is uncertain
- Contact Cisco directly if the problem is believed to be a switch issue such as powersupply failure or password reset
- If in doubt, call NetApp first
Please Note:
- Every Cisco technical case recommending configuration or firmware changes requires a case to be opened with NetApp
- If subsequent determination points to Cisco, NetApp will assist the customer to raise a case with Cisco (customer Cisco.com CCOID and serial number required)
Additional Information