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NetApp Knowledge Base

FabricSwitchFanFail or SwitchFanFail_Alert - AutoSupport Message

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Category:
fabric-interconnect-and-management-switches
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • Cluster Network Swtiches
  • Metrocluster Fabric Switches
  • NetApp Cluster Switch
  • Broadcom Switches
  • Cisco Switches
  • Call home for Health Monitor process cshm: FabricSwitchFan or SwitchFanFail_Alert

Event Summary

The FabricFanSwitchFan or SwitchFanFail_Alert  is sent when the fan power supply is not detected and the fan status reads as failed

Validate

AutoSupport Message

HA Group Notification from Node Name (Health Monitor process cshm: SwitchFanFail_Alert[Switch Name/Fan-2]) ALERT

or

System Notification from Node Name (Health Monitor process schm: FabricSwitchFanFail_Alert[Switch WWN]) ALERT

EMS Log

event log show -severity * -message-name callhome*

[Node Name: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process schm: FabricFanSwitch or SwitchFanFail_Alert[Switch Name/WWN].

Command Line

system health alert show -node <node name> -monitor cluster-switch -alert-id FabricSwitchFanFail_Alert

or

system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchFanFail_Alert


Node: Netapp-a
Resource: Fan Module-3
Severity: Major
Indication Time: <date/time>
Suppress: false
Acknowledge: false
Probable Cause: The fan "Fan Module-3" on switch "Switch_Name"
has failed.
Possible Effect: Failure of the fan in the switch "Switch_Name"
might affect its cooling.
Corrective Actions: 1) Ensure that the fans in the switch are operating correctly by using the command "storage switch show -cooling".
2) Ensure that the fan FRUs are properly inserted and
operational.

Resolution

  1. Verify the power supply is installed.
  2. Verify the power supply is receiving power.
  3. Replace the power supply if it is determined to be defective.
  • NOTE: If this was part of a planned maintenance activity, please consider disabling automatic case creation for the duration of the maintenance:

 

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