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Bridge Unexpected Reboot: FC Chip Error, Status: 0x83000000, Error1: 0xA111162C

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Category:
metrocluster
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metrocluster
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Applies to

  • MetroCluster FC
  • ATTO FibreBridge 7500N

Issue

  • ATTO 7500N rebooted unexpectedly multiple times due to the following error:
044F06 14:15:30 06/28/22 CRIT FC Chip Error, Status: 0x83000000, Error1: 0xA111162C,
044F07 14:15:30 06/28/22 CRIT  Error2: 0x070B4074 on FC Port 2
044F08 14:15:30 06/28/22 CRIT Software Interrupt Exception Detected (SWI) (001P)
044F09 14:15:30 06/28/22 CRIT Instr Address    = 001d99c4
044F0A 14:15:30 06/28/22 CRIT SWI Number       = 0x000000
044F0B 14:15:30 06/28/22 INFO Software Interrupt
044F0C 14:15:30 06/28/22 INFO 06/28/2022 14:15:30
044F0D 14:15:30 06/28/22 INFO ST[1ba13000-1ba14000] | FP[1ba13b8c] CPSR[60000193]
044F0E 14:15:30 06/28/22 INFO 0014bac4<-002651f0 | SP[1ba13b90] FP[1ba13bfc]
044F0F 14:15:30 06/28/22 INFO 002650c4<-00000584 | SP[1ba13c00] FP[1ba13c44]
044F10 14:15:30 06/28/22 INFO 001d907c<-00d2844c | SP[1ba13c48] FP[1ba13f74]
044F11 14:15:30 06/28/22 INFO 00d27f98<-00d0d3d0 | SP[1ba13f78] FP[1ba13fa4]
044F12 14:15:30 06/28/22 INFO 00d0d33c<-00d13324 | SP[1ba13fa8] FP[1ba13fcc]
044F13 14:15:30 06/28/22 INFO 00d130d0<-0004168c | SP[1ba13fd0] FP[1ba13ffc]
044F14 14:15:30 06/28/22 INFO 00041530<-003ea910 | SP[1ba14000] FP[1ba14000]
044F15 14:15:30 06/28/22 INFO Exception occurred. Possible redundant preceding log entries
044F16 00:00:05 01/01/00 INFO Reset.  HW Code: Software Warm
044F17 00:00:05 01/01/00 INFO Reset.  Reason: Critical Software Error Detected
044F18 14:16:37 06/28/22 SYS  System date has changed. Current date:[06/28/2022]
044F19 14:16:37 06/28/22 INFO Boot/reset occurred (001P)
  • Checked the SFP power and CRC error of ATTO and SAN Switch are normal, no fc port error found.

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