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Who calls Cisco and opens the TAC case when there is a Cisco issue?

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fabric-interconnect-and-management-switches
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globalops
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Applies to

Cisco MDS and Nexus switches purchased from NetApp

Answer

  • Contact NetApp to provide initial triage and fault isolation if the issue is uncertain
  • Contact Cisco directly if the problem is believed to be a switch issue such as powersupply failure or password reset
  • If in doubt, call NetApp first

Please Note:

  • Every Cisco technical case recommending configuration or firmware changes requires a case to be opened with NetApp
  • If subsequent determination points to Cisco, NetApp will assist the customer to raise a case with Cisco (customer Cisco.com CCOID and serial number required)