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How to return a Cisco product that is dead on arrival

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Applies to

Cisco Nexus and MDS switches purchased from NetApp

Answer

Dead on arrival (DOA) is defined as a product that fails at initial power-up

DOA Request Process

  • Contact the Technical Assistance Center (TAC) to report the defective product.
  • Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted.
  • Replacement request is received by Cisco’s Returns team. The request will be processed within 24-48 business hours.
  • A replacement sales order will be created as well as a RMA to return the defective gear. Return the defective gear to the designated Cisco return depot within 30 days to avoid being invoiced for the replacement product. The RMA# should be included on all return packing.
  • You may check the status of the replacement sales order via Cisco Commerce (CCW).
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