"callhome.chassis.hitemp" error repeats every hour
Applies to
- FAS2620
- FAS2720
Issue
- Chassis over temperature errors are reported every hour in the event logs:
[Node1: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Ambient Temp is critical high (120 C).
[Node1: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.
[Node1: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 4 Temp is warning high (47 C).
[Node1: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Midplane 3 Temp is warning high (47 C).
[Node1: monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too high..
[Node1: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE
- Some of the sensors report over temperature on the shelf:
::> system node run -node <node> -command storage show fault
Enclosure Status: non-critical
Channel: 0b
Shelf: 0
Shelf Type: DS224-12
Product Serial Number: SHFFG1914000066
Module Type: IOM12E
Temperature Sensors:
Element Status Status Bytes Status Descriptions
1: OK 01,00,33,00
2: OK 01,00,39,00
3: OK 01,00,39,00
4: NONCRITICAL 03,00,44,04 OT WARNING
5: NONCRITICAL 03,00,44,04 OT WARNING
6: OK 01,00,3F,00
- The over-temperature warnings can also be seen in the environment logs:
::> system node run -node <node> -command environment status
Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15; with error: 4, 5
Shelf temperatures by element:
[1] 31 C (87 F) (ambient) Normal temperature range
[2] 37 C (98 F) Normal temperature range
[3] 37 C (98 F) Normal temperature range
[4] 48 C (118 F) Overtemperature warning!
[5] 48 C (118 F) Overtemperature warning!
[6] 43 C (109 F) Normal temperature range
- From SP sensor logs:
Sensor Name State Current Critical Warning Warning Critical
Reading Low Low High High
-------------------------------------------------------------------------------------------------
Temp Low Shutdown UP
Temp High Shutdown UP
SNMP Bad Fan Count OK
Chassis is Under Temp NO
Chassis is Over Temp YES
Midplane 4 Temp warnhigh 47 C 0 C 5 C 47 C 52 C
Midplane 3 Temp warnhigh 47 C 0 C 5 C 47 C 52 C
Midplane 2 Temp normal 36 C 0 C 5 C 47 C 52 C
Midplane 1 Temp normal 36 C 0 C 5 C 47 C 52 C