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Why autosupport creation time is diffrent from event trigger time?

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Category:
ontap-9
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core
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Applies to

ONTAP 9

Answer  

  • AutoSupport creates event-triggered AutoSupport messages when the EMS processes a trigger event. 

  • Autosupport collects basic and troubleshooting information from subsystems, it takes a few minutes to complete the collection.

::> autosupport history show -seq-num 606 -instance

                            Node: node01
     AutoSupport Sequence Number: 606
Destination for This AutoSupport: http
                   Trigger Event: net.ifgrp.lacp.link.inactive
             Time of Last Update: 4/25/2022 08:42:18
              Status of Delivery: sent-successful
               Delivery Attempts: 1
             AutoSupport Subject: EMS net.ifgrp.lacp.link.inactive
                    Delivery URI: support.netapp.com/put/AsupPut/
                      Last Error:
              Time of Generation: 4/25/2022 08:38:33
     AutoSupport Compressed Size: -
                Percent Complete: -
                  Rate of Upload: -
       Time Remaining for Upload: -
   AutoSupport Decompressed Size: -
      Total Collection Time (ms): 216679   
 

  • If several events are triggered at the same time, the next autosupport creation will be delayed. 

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