Skip to main content
NetApp adopts Microsoft’s Business-to-Customer (B2C) Identity Management
Effective December 3 - NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources. For accounts that did not pre-register (prior to Dec 3) access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity. To learn more, Read the FAQ and Watch the video. Need assistance? Complete this form and select “Registration Issue” as the Feedback Category. 
NetApp Knowledge Base

Upgrading the Service Processor to version 4.1 or 5.1 may cause the SP to boot the backup image

Last Updated:

Applies to

  • SP 4.X / 5.X
  • AFF A200 / FAS26XX
  • AFF A300 / FAS8200
  • AFF A700 / FAS9000
  • When upgrading the Service Processor (SP) to version 4.1, 5.1 or later, from version 4.0, 5.0, or 5.0.1, the SP might get into a state where it always boots to the  backup image.
  • Since SP upgrades often happen during motherboard replacements, the issue is may be encountered once we reach the SP upgrade step. 
  • The SP will report running a secondary version: [SP.notice]: Running secondary version 4.0
  • In the SP MGMT MLOG (found in the etc/log directory) , you will notice similar error messages:

 May 15 2020 10:56:22 -04:00 [kern_servprocd:info:31290] 0x807b41c00: 0: ERR: Servprocd::SpUpdate: PostUpdateCheck: SP is still booted from the initial firmware version 4.0, after SP startup notification was received.
 May 15 2020 10:56:22 -04:00 [kern_servprocd:info:31290] 0x807b41c00: 0: ERR: Servprocd::SpUpdate: PostUpdateCheck: SP firmware has NOT been updated from version 4.0 to version 4.6P1, as was expected.
May 15 2020 10:56:22 -04:00 [kern_servprocd:info:31290] 0x807b41c00: 0: NOTICE: Servprocd::SpUpdate: SpUpdateReport: SP firmware post-update check has FAILED.




Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support


  • Was this article helpful?