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System with the fix of Bug 1073579 still reports the warning message 'The NVRAM battery current is below normal (-50 mA)'

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559
Visibility:
Public
Votes:
1
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS9000/AFF-A700
  • NVRAM10 FPGA 1.2.0 and above

Issue

The system is running a fixed version for Bug 1073579. But still seeing the same symptoms.

  • FPGA version can be find in the "sysconfig -a" command via console, or examining " SYSCONFIG-A " in ASUP:

Example:

slot 6: NVRAM (NVRAM 10)
Revision:           B0
Serial Number:      031945002448
DIMM Size:          16384 MB
Memory Size:        32768 MB
Battery Status:     Battery sufficiently charged
Running Firmware:   1.2.0    

  • The 'current is below normal (-50 mA)' warning message is followed by a 'current is normal' message within a minute in the EMS logs:

Example:

3/24/2020 21:19:58  node-04    ERROR        nvram.battery.current.low.warn: The NVRAM battery current is below normal (-50 mA). To prevent data loss, the system will shut down in 24 hours.
3/24/2020 21:20:39  node-04 INFORMATIONAL nvram.battery.current.normal: The NVRAM battery current is normal.
3/24/2020 21:20:58  node-04 ALERT        callhome.battery.warning: Call home for BATTERY (current low) WARNING.

  •  The Service Processor (SP) system event log displays the following information: 

Example:

Record 790: Tue Mar 24 12:19:56.369380 2020 [IPMI.notice]: 7b02 | 02 | EVT: 0150ffff | Bat_Curr | Assertion Event, "Lower Non-critical going low " | Reading: -0.050 | Threshold: -0.050
Record 791: Tue Mar 24 12:19:58.174179 2020 [IPMI.notice]: 7c02 | 02 | EVT: 0301ffff | Attn_Sensor1 | Assertion Event, "State Asserted"
Record 792: Tue Mar 24 12:20:27.937336 2020 [IPMI.notice]: 7d02 | 02 | EVT: 6f02ffff | PCM_Status | Assertion Event, "Fault"
Record 793: Tue Mar 24 12:20:32.217038 2020 [IPMI.notice]: 7e02 | 02 | EVT: 6f02ffff | Bat_Status | Assertion Event, "Fault"
Record 794: Tue Mar 24 12:20:32.465387 2020 [IPMI.notice]: 7f02 | 02 | EVT: 815000ff | Bat_Curr | Deassertion Event, "Lower Non-critical going low " | Reading: 0.000 | Threshold: -0.050
Record 795: Tue Mar 24 12:20:39.985458 2020 [IPMI.notice]: 8002 | 02 | EVT: ef02ffff | PCM_Status | Deassertion Event, "Fault"
Record 796: Tue Mar 24 12:20:44.005772 2020 [IPMI.notice]: 8102 | 02 | EVT: ef02ffff | Bat_Status | Deassertion Event, "Fault"
Record 797: Tue Mar 24 12:20:45.997384 2020 [IPMI.notice]: 8202 | 02 | EVT: 0300ffff | Attn_Sensor1 | Assertion Event, "State Deasserted"

 

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