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System shutdown due to SP heartbeat stopped on AFF A250 or FAS500f (BMC 15.3 and earlier)

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Applies to

Issue

  • Node reboots due to BMC heartbeat stopped:
21:45:49 +0100 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
21:57:32 +0100 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
21:57:32 +0100 [node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
22:09:09 +0100 [node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
22:12:16 +0100 [node-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
22:22:16 +0100 [node-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • Due to the reboot the partner will perform a takeover

[Node-02: cf_main: cf.fsm.takeover.on.reboot:info]: Failover monitor: One node initiated automatic takeover after detecting that its partner node is rebooting.

  • In some cases the node will not log anything during the event, and only the partner will report:

18:11:28 +0100 [node-A: cf_main: cf.fsm.takeover.noHeartbeat:alert]: Failover monitor: Takeover initiated after no heartbeat was detected from the partner node.

 

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