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System reports drawer open notification though all the drawers are inserted

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hw
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Applies to

  • DS460C

Issue

All the drawers are firmly shut and latched, but the system reports a drawer open notification. 

  • Shelf warning and drawer open messages are reported in the EMS logs:

Example:

Mon Apr 20 13:00:00 KST [mgt-03: statd: monitor.shelf.warning:error]: Fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.

Mon Apr 20 13:22:02 KST [mgt-03: dsa_disc: ses.shelf.drawer.open:info]: Disk shelf 21 has drawer 3 open.

  • "storage shelf drawer show" command shows drawer open warning:

Example:

cluster1::> storage shelf drawer show -shelf 3.21

                               Drawer   Disk
Shelf Drawer    Status A/B     Closed? Count   Firmware A/B
----- ------ ----------------- ------- ----- -----------------
3.21
           1   normal/normal   closed      12 00000636/00000636
           2   normal/normal   closed      12 00000636/00000636
           3   warning/warning   open      12 00000636/00000636
           4   normal/normal   closed      12 00000636/00000636
           5   normal/normal   closed      12 00000636/00000636
5 entries were displayed.
cluster1::>

  • "storage show fault -v" output shows enclosure "FAIL" :

Example:

cluster1::>storage show fault -v

Enclosure Status: normal
Channel: 0a
Shelf: 21
Shelf Type: DS460-12
Product Serial Number: SHJGD1902000325
Module Type: IOM12
......   ......   ......
Enclosure:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,02,00   FAIL

Drawers Control Module:
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : OK                01,00,01,00   REPORT
  2 [IOM12 A]    : OK                01,00,01,00   REPORT
  3 [IOM12 A]    : NONCRITICAL       03,00,09,00   REPORT, OPEN
  4 [IOM12 A]    : OK                01,00,01,00   REPORT
  5 [IOM12 A]    : OK                01,00,01,00   REPORT
  6 [IOM12 B]    : OK                01,00,01,00   REPORT
  7 [IOM12 B]    : OK                01,00,01,00   REPORT
  8 [IOM12 B]    : NONCRITICAL       03,00,09,00   REPORT, OPEN
  9 [IOM12 B]    : OK                01,00,01,00   REPORT
 10 [IOM12 B]    : OK                01,00,01,00   REPORT

 

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