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Single disk is missing on NS224 shelf

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Category:
fas-systems
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hw
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Applies to

  • ONTAP 9
  • NS224 Shelf

Issue

  • A single disk on an NS224 shelf goes missing on both paths.
  • If the drive is missing on both paths, it will not be visible in ONTAP and the green disk LED is not illuminated.
cluster1::> run -node <node name> sysconfig -a
00.1.16: NETAPP   X4013S17337T6NTE NA51 7325.4GB 4160B/sect (S60RNXXXXXXXXX) 
00.1.17: NETAPP   X4013S17337T6NTE NA51 7325.4GB 4160B/sect (S60RNXXXXXXXXX)
<No Drive 18 listed here as expected>
00.1.19: NETAPP   X4013S17337T6NTE NA51 7325.4GB 4160B/sect (S60RNXXXXXXXXX)
00.1.20: NETAPP   X4013S17337T6NTE NA51 7325.4GB 4160B/sect (S60RNXXXXXXXXX)
 
cluster1::> storage disk show
e5b.00.3.16  B    e0c.00.0.16  A     0   16
e5b.00.3.17  B    e0c.00.0.17  A     0   17
<No Drive 18 listed here as expected>
e5b.00.3.19  B    e0c.00.0.19  A     0   19
e5b.00.3.20  B    e0c.00.0.20  A     0   20
  • System transitions to Mixed-Path HA.

cluster1::> system node run -node node1 sysconfig
        NetApp Release 9.8P10: Fri Feb  4 04:27:32 EST 2022
        System ID: XXXXXXXXXX (node1); partner ID: XXXXXXXXXX (node2)
        System Serial Number: XXXXXXXXXXXX (node1)
        System Rev: A0
        System Storage Configuration: Mixed-Path HA

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