Shelf modules with SP SHELF FAULT RQSTD status generating hourly warnings
Applies to
- FAS26x0
- AFF A200
- Service Processor (SP) firmware 5.10
- ONTAP 9
- IOM12E shelf modules
Issue
- Both ACP processors reporting errors:
[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'ENCLOSURE DATA BUSY (WWN 5:00a098:003c92b:3f) -- retry 1', 'adapterName': '0a'}
[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'ENCLOSURE DATA BUSY (WWN 5:00a098:003c92b:3f) -- retry 2', 'adapterName': '0a'}
[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'REPORT ID INFO failed (WWN 5:00a098:003c92b:3f): function_result 0x5 -- will need to synthesize value.', 'adapterName': '0a'}
[node_name-01: dsa_worker2: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[node_name-01: dsa_worker2: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.
[node_name-02: dsa_worker1: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[node_name-02: dsa_worker1: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.
[node_name-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[node_name-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
STORAGE-FAULT
output:
::> system node run -node <node_name> -command storage show fault
Enclosure Status: critical
Channel: 0a
Shelf: 0
Shelf Type: DS224-12
Product Serial Number: XXXXXXXXXXXXXXX
Module Type: IOM12E
Enclosure:
Element Status Status Bytes Status Descriptions
1: OK 01,00,02,00 FAIL
Vendor Unique Element 85-IOM12E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12E B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
Vendor Unique Element 88-IOM12E: (PCM)
Element Status Status Bytes Status Descriptions
1: OK 01,01,80,00 SP SHELF FAULT RQSTD
2: OK 01,01,80,00 SP SHELF FAULT RQSTD
- Issue remains after Service Processor reboot
- Fan noise or RPM values may be higher than normal due to this issue