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Shelf modules with SP SHELF FAULT RQSTD status generating hourly warnings

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Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • FAS26x0
  • Service Processor (SP) firmware 5.10
  • ONTAP 9
  • IOM12E shelf modules

Issue

  • Both ACP processors reporting errors: 

[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'ENCLOSURE DATA BUSY (WWN 5:00a098:003c92b:3f) -- retry 1', 'adapterName': '0a'}
[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'ENCLOSURE DATA BUSY (WWN 5:00a098:003c92b:3f) -- retry 2', 'adapterName': '0a'}
[node_name-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'REPORT ID INFO failed (WWN 5:00a098:003c92b:3f): function_result 0x5 -- will need to synthesize value.', 'adapterName': '0a'}

[node_name-01: dsa_worker2: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[node_name-01: dsa_worker2: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.
[node_name-02: dsa_worker1: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[node_name-02: dsa_worker1: ses.status.acperror:ALERT]: DS212-12 (S/N SHABC1234567890) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.

[node_name-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[node_name-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

  • STORAGE-FAULT output:

::> system node run -node <node_name> -command storage show fault
Enclosure Status: critical
Channel: 0a
Shelf: 0
Shelf Type: DS224-12
Product Serial Number: XXXXXXXXXXXXXXX
Module Type: IOM12E
Enclosure:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,02,00   FAIL
Vendor Unique Element 85-IOM12E: (ACP)
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12E A]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL
  2 [IOM12E B]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL
Vendor Unique Element 88-IOM12E: (PCM)
Element Status         Status Bytes  Status Descriptions
  1: OK                01,01,80,00   SP SHELF FAULT RQSTD
  2: OK                01,01,80,00   SP SHELF FAULT RQSTD

 

  • Issue remains after Service Processor reboot
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