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Shelf ID is changed due to "HA Group Notification from Node_Name (SHELF_FAULT) ERROR"

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Applies to

  • FAS Platform
  • AFF Platform

Issue

  • AutoSupport alert is triggered:

HA Group Notification from Node_Name (SHELF_FAULT) ERROR

  • Shelf ID is changed and SHELF ID DELTA is displayed in STORAGE-FAULT from AutoSupport:

Enclosure Status: non-critical
Channel: 0a
Shelf: 87

Vendor Unique Element 83-IOM12E: (SAS)
Element Status         Status Bytes  Status Descriptions
  1 [IOM12E A]    : CRITICAL          02,09,00,A4   SHELF ID DELTA, MASTER, RESERVED, RESERVED, RESERVED
  2 [IOM12E B]    : NONCRITICAL       03,01,00,20   SHELF ID DELTA, RESERVED

  • Errors occur in EMS log:

Nov 21 13:41:54 JST [node_name: dsa_worker3: ses.status.ModuleError:alert]: DS224-12 (S/N Serial_No) shelf 92 on channel 0a SAS expander error for SAS shelf electronics 1: critical status; Shelf ID changed. This module is on the rear of the shelf at the top left, on shelf module A.
Nov 21 13:41:54 JST [node_name: dsa_worker3: ses.shelf.changedId:error]: Disk shelf module 2 on disk shelf 0a.92 indicates that the disk shelf ID has been changed since the disk shelf module was powered on. This module is on the rear of the shelf at the top right, on shelf module B.
Nov 21 13:42:00 JST [node_name: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.
Nov 21 13:42:03 JST [node_name: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
Nov 21 13:42:03 JST [node_name: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

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