Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Shelf ID is changed due to "HA Group Notification from Node_Name (SHELF_FAULT) ERROR"

Views:
239
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

FAS2650

Issue

  • AutoSupport alert is triggered:

HA Group Notification from Node_Name (SHELF_FAULT) ERROR

  • Shelf ID is changed and SHELF ID DELTA is displayed in STORAGE-FAULT from AutoSupport:

Enclosure Status: non-critical
Channel: 0a
Shelf: 87

Vendor Unique Element 83-IOM12E: (SAS)
Element Status         Status Bytes  Status Descriptions
  1 [IOM12E A]    : CRITICAL          02,09,00,A4   SHELF ID DELTA, MASTER, RESERVED, RESERVED, RESERVED
  2 [IOM12E B]    : NONCRITICAL       03,01,00,20   SHELF ID DELTA, RESERVED

  • Errors occur in EMS log:

Nov 21 13:41:54 JST [node_name: dsa_worker3: ses.status.ModuleError:alert]: DS224-12 (S/N Serial_No) shelf 92 on channel 0a SAS expander error for SAS shelf electronics 1: critical status; Shelf ID changed. This module is on the rear of the shelf at the top left, on shelf module A.
Nov 21 13:41:54 JST [node_name: dsa_worker3: ses.shelf.changedId:error]: Disk shelf module 2 on disk shelf 0a.92 indicates that the disk shelf ID has been changed since the disk shelf module was powered on. This module is on the rear of the shelf at the top right, on shelf module B.
Nov 21 13:42:00 JST [node_name: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.
Nov 21 13:42:03 JST [node_name: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
Nov 21 13:42:03 JST [node_name: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support