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Service Processor firmware update fails with "Status offline"

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fas-systems
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hw
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Applies to

  • FAS2650
  • Service Processor (SP)

Issue

  • Fails to upgrade SP firmware from 5.5P1 to 5.7, SP status offline from "sysconfig -a"

Example:

 Service Processor           Status: Offline
  Firmware Version:   5.5P1
  Mgmt MAC Address:   00:A0:98:FB:9A:F3
  Ethernet Link:      unknown, full duplex, auto-neg complete
  Using DHCP:         no
 IPv4 configuration:
  IP Address:         unknown
  Netmask:            unknown
  Gateway:            unknown
 IPv6 configuration:         Disabled

  • Unable to access SP with ip address and the following information is recorded in EMS log

Example:

[?] Tue Apr 07 23:44:44 WIB [cluster_01: spsm_listener: sp.update.status:debug]: params: {'reason': 'sp_startup_notify_servprocd: SP startup handler has been called. '}
[?] Tue Apr 07 23:44:46 WIB [cluster_01: splog_main: splog.running.normally:info]: Process splogd is operating normally.
[?] Tue Apr 07 23:45:00 WIB [cluster_01: wafl_exempt04: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '46', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:45:12 WIB [cluster_01: wafl_exempt04: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '10953', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:45:12 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:45:26 WIB [cluster_01: rlm_hbtrcv_non_blocking: sp.update.status:debug]: params: {'reason': 'sp_bootup_notify_servprocd: SP online handler has been called  '}
[?] Tue Apr 07 23:45:45 WIB [cluster_01: cf_worker: cf.hwassist.notifyCfgSuccess:debug]: params: {'hwtype': 'SP'}
[?] Tue Apr 07 23:50:00 WIB [cluster_01: wafl_exempt01: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '51', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:50:12 WIB [cluster_01: wafl_exempt01: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '10799', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:50:12 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:51:03 WIB [cluster_01: dsa_worker0: ses.status.temperatureWarning:alert]: DS224-12 (S/N SHFFG1905000023) shelf 0 on channel 0b temperature warning for Temperature sensor 11: not installed or failed. Current temperature: 44 C (111 F). This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Apr 07 23:51:03 WIB [cluster_01: dsa_worker0: ses.status.temperatureWarning:alert]: DS224-12 (S/N SHFFG1905000023) shelf 0 on channel 0b temperature warning for Temperature sensor 12: not installed or failed. Current temperature: 28 C (82 F). This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Apr 07 23:51:30 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[?] Tue Apr 07 23:55:00 WIB [cluster_01: wafl_exempt02: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '47', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:55:02 WIB [cluster_01: wafl_exempt00: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '799', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:55:02 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:55:46 WIB [cluster_01: mgmt_port_link_status_poll: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
[?] Tue Apr 07 23:56:46 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a packet heartbeat from the Service Processor (SP) in last 540 seconds.
[?] Tue Apr 07 23:57:51 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.

 

 

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