Skip to main content

NetApp_Insight_2020.png 

NetApp Knowledgebase

Service Processor firmware update fails with "Status offline"

Views:
236
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS2650
  • Service Processor (SP)

Issue

  • Fails to upgrade SP firmware from 5.5P1 to 5.7, SP status offline from "sysconfig -a"

Example:

 Service Processor           Status: Offline
  Firmware Version:   5.5P1
  Mgmt MAC Address:   00:A0:98:FB:9A:F3
  Ethernet Link:      unknown, full duplex, auto-neg complete
  Using DHCP:         no
 IPv4 configuration:
  IP Address:         unknown
  Netmask:            unknown
  Gateway:            unknown
 IPv6 configuration:         Disabled

  • Unable to access SP with ip address and the following information is recorded in EMS log

Example:

[?] Tue Apr 07 23:44:44 WIB [cluster_01: spsm_listener: sp.update.status:debug]: params: {'reason': 'sp_startup_notify_servprocd: SP startup handler has been called. '}
[?] Tue Apr 07 23:44:46 WIB [cluster_01: splog_main: splog.running.normally:info]: Process splogd is operating normally.
[?] Tue Apr 07 23:45:00 WIB [cluster_01: wafl_exempt04: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '46', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:45:12 WIB [cluster_01: wafl_exempt04: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '10953', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:45:12 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:45:26 WIB [cluster_01: rlm_hbtrcv_non_blocking: sp.update.status:debug]: params: {'reason': 'sp_bootup_notify_servprocd: SP online handler has been called  '}
[?] Tue Apr 07 23:45:45 WIB [cluster_01: cf_worker: cf.hwassist.notifyCfgSuccess:debug]: params: {'hwtype': 'SP'}
[?] Tue Apr 07 23:50:00 WIB [cluster_01: wafl_exempt01: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '51', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:50:12 WIB [cluster_01: wafl_exempt01: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '10799', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:50:12 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:51:03 WIB [cluster_01: dsa_worker0: ses.status.temperatureWarning:alert]: DS224-12 (S/N SHFFG1905000023) shelf 0 on channel 0b temperature warning for Temperature sensor 11: not installed or failed. Current temperature: 44 C (111 F). This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Apr 07 23:51:03 WIB [cluster_01: dsa_worker0: ses.status.temperatureWarning:alert]: DS224-12 (S/N SHFFG1905000023) shelf 0 on channel 0b temperature warning for Temperature sensor 12: not installed or failed. Current temperature: 28 C (82 F). This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Apr 07 23:51:30 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[?] Tue Apr 07 23:55:00 WIB [cluster_01: wafl_exempt02: wafl.vol.snap_create.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '47', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:55:02 WIB [cluster_01: wafl_exempt00: wafl.vol.blks_used.done:info]: params: {'vol': 'SVM1_root', 'app': '', 'volident': '@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0', 'run_time': '799', 'owner': '', 'type': 'Volume'}
[?] Tue Apr 07 23:55:02 WIB [cluster_01: scan_ownblocks_calc_wkr: wafl.scan.ownblocks.done:info]: Completed block ownership calculation on volume SVM1_root@vserver:fba4da73-3a43-11e9-b292-00a098fb98f0. The scanner took 2 ms.
[?] Tue Apr 07 23:55:46 WIB [cluster_01: mgmt_port_link_status_poll: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
[?] Tue Apr 07 23:56:46 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a packet heartbeat from the Service Processor (SP) in last 540 seconds.
[?] Tue Apr 07 23:57:51 WIB [cluster_01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.

 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support