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Service Processor firmware update fails

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Applies to

  • ONTAP 9
  • HW

Issue

This document explains some alternative procedures for updating the SP firmware, when the normal process provided in the instructions at the download page were not successful. 

When attempting to update the Service Processor (SP) firmware, one or more of the following errors are reported:

- [xxx:sp.orftp.failed:warning]: SP communication error, receiver unable to create file.
- [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, Metadata info not present in backup.
- Installing package...grep: /mnt/jffs2_rootfs_backup/install/Metadata: No such file or directory
- [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, error sending file /etc/RLM_FW/root-fs/usr/local/bin/forensics_config.
- [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, Timeout while waiting for rsp type 5.
- [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, error sending checksum to SP.
- Unarchiving package...grep: /tmp/fud_eth/RLM_FW/install/Metadata: No such file or directory
- [sp.firmware.update.failed:warning]: SP firmware update failed, unable to find SP firmware description file.
- [xxx:sp.firmware.update.failed:warning]: SP firmware update failed, version does not support existing RLM flash type
- ...

> sp update http://web_server_name/path/sp_fw.tar.gz
   Downloading package...
   Uncompressing package...
   FW package unzip failed.....FAILED
   Cleaning up...
   ERROR : SP FW Update Unsuccessful.

Note: The assumption is that the installation has been attempted from the ONTAP CLI prompt and all the ATTENTION messages in the instructions were checked. If not, ensure that this has been attempted. 

Caution: Refer to the Firmware Compatibility Matrix and download the corresponding ONTAP supported version of SP firmwareUpdating the SP with an unsupported firmware version might lead to serious problems. 

 

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