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SP or BMC reports critical: Heartbeat stopped

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Category:
fas-systems
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hw
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Applies to

  • FAS 27XX
  • FAS 26XX
  • AFF A220
  • FAS 8200
  • Service Processor (SP)
  • Baseboard Management Controller (BMC)

Issue

  • Node panic.
  • events all reports Heartbeat stopped and Heartbeat stopped.

Record 1731: Wed May 06 22:18:16.800000 2020 [BMC.critical]: Heartbeat stopped
Record 1732: Wed May 06 22:18:16.830000 2020 [Trap Event.warning]: hwassist loss_of_heartbeat (30)
Record 1733: Wed May 06 22:19:05.460000 2020 [ASUP.notice]: First notification email | (HEARTBEAT_LOSS) WARNING | Send failed
Record 1734: Wed May 06 22:33:22.320000 2020 [ASUP.notice]: Reminder email | (HEARTBEAT_LOSS) WARNING | Sent

Record 1679: Thu May 12 01:04:07 2022 [SP.critical]: Heartbeat stopped
Record 1680: Thu May 12 01:07:19 2022 [ASUP.notice]: Reminder email | (REBOOT (abnormal)) WARNING | Sent

  • events all may report SP load is high.

 

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