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NetApp Knowledge Base

SP log reports "sp.ipmi.lost.shutdown" and "[user_env_mgr:error] env_halt"

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Category:
fas-systems
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hw
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Applies to

  • Product Model: FAS/ AFF 80XX systems
  • OS: Data ONTAP

Issue

  • Node takeover is triggered.
  • EMS log reports"Environmental Reason Shutdown (SP IPMI Dead)".

Example:

</LR>
<LR d="18Feb2020 19:09:56" n="*****" t="1582020596" id="1550480594/36807988" p="0" s="Ok" o="statd" vf="" type="0" seq="181755086" >
<monitor_shutdown_emergency_1
        reason="Environmental Reason Shutdown (SP IPMI Dead)"/>

  • Service Processor (SP) log reports "sp.ipmi.lost.shutdown" and "[user_env_mgr:error] env_halt".

Example:

00000045.0004b801 12ccd1be Tue Feb 18 2020 19:08:03 +09:00 [user_env_mgr:error] SP error 97: IPMI is down
00000045.0004b807 12ccd1be Tue Feb 18 2020 19:08:03 +09:00 [sp.heartbeat.stopped:warning] Have not received a packet heartbeat from the Service Processor (SP) in last 540 seconds.
00000045.0004b808 12ccd1be Tue Feb 18 2020 19:08:03 +09:00 [sp.ipmi.lost.shutdown:info] SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 2 minutes.
00000045.0004b823 12ccd5c9 Tue Feb 18 2020 19:09:46 +09:00 [spmgmt.driver.timeout:warning] The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
00000045.0004b824 12ccd62d Tue Feb 18 2020 19:09:56 +09:00 [user_env_mgr:error] env_halt
00000045.0004b825 12ccd62d Tue Feb 18 2020 19:09:56 +09:00 [monitor.shutdown.emergency:EMERGENCY] Emergency shutdown: Environmental Reason Shutdown (SP IPMI Dead)

 

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