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SP HBT STOPPED alert triggers node reboot

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Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS8300

Issue

  • SP HBT STOPPED causes node to reboot

HA Group Notification (SP HBT STOPPED) ALERT
HA Group Notification (SP HBT MISSED) NOTICE

  • EMS logs show IPMI timeout

Tue Feb 02 07:35:26 -0500 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Tue Feb 02 07:47:04 -0500 [node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Tue Feb 02 07:47:04 -0500 [node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Tue Feb 02 07:58:42 -0500 [node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

  • SKTACE log shows KCS errors

2021-02-02T12:24:13Z 51150633355156368    [17:0] IPMI_KCS_ERR:  kcs_start_write: cmd 0x43 nf 0xa state 3 not write
2021-02-02T12:24:13Z 51150633355158704    [17:0] IPMI_KCS_ERR:  KCS cmd 0x43 nf 0xa: Failed to start write
2021-02-02T12:24:14Z 51150635326015290    [5:0] IPMI_KCS_ERR:  KCS cmd 0x43 nf 0xa retry 1
2021-02-02T12:24:16Z 51150641624866880    [15:0] IPMI_KCS_ERR:  kcs_start_write: cmd 0x43 nf 0xa state 3 not write
2021-02-02T12:24:16Z 51150641624868402    [15:0] IPMI_KCS_ERR:  KCS cmd 0x43 nf 0xa: Failed to start write
2021-02-02T12:24:17Z 51150642641019186    [13:0] IPMI_KCS_ERR:  kcs_error: cmd 0x43 nf 0xa IBF not 0
2021-02-02T12:24:17Z 51150643643988838    [2:0] IPMI_KCS_ERR:  kcs_error abort: cmd 0x43 nf 0xa IBF not 0
2021-02-02T12:24:18Z 51150644631633176    [15:0] IPMI_KCS_ERR:  kcs_error cmd 0x43 nf 0xa not idle
2021-02-02T12:24:18Z 51150645623620448    [9:0] IPMI_KCS_ERR:  kcs_error: cmd 0x43 nf 0xa IBF not 0
2021-02-02T12:24:19Z 51150646611276748    [8:0] IPMI_KCS_ERR:  kcs_error abort: cmd 0x43 nf 0xa IBF not 0
2021-02-02T12:24:19Z 51150647612147226    [9:0] IPMI_KCS_ERR:  kcs_error cmd 0x43 nf 0xa not idle
2021-02-02T12:24:19Z 51150647612158278    [9:0] IPMI_KCS_ERR:  kcs_error cmd 0x43 nf 0xa retry exhausted
2021-02-02T12:24:20Z 51150648709514498    [17:0] IPMI_KCS_ERR:  KCS cmd 0x43 nf 0xa retry 2

 

 

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