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NetApp Knowledge Base

SAS ports down by CPR failed on the SAS HBA

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Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • SAS HBA
  • FAS8000
  • FAS9000
  • FAS8200

Issue

  • All SAS ports of the SAS HBA are down.
  • EMS reports "CPR failed on the SAS HBA".

Example:

[?] Mon Nov 09 14:57:17 GMT [node1: cpr_thread: sas.cpr.recoveryThreshold:EMERGENCY]: CPR recovery threshold has been exceeded on SAS HBA 2.
[?] Mon Nov 09 14:57:17 GMT [node1: cpr_thread: pcie.stealth.recovery:debug]: params: {'state': "PCI-E device 9/0/0 under recovery point 6/16/0 is in the 'offline' state"}
[?] Mon Nov 09 14:57:17 GMT [node1: cpr_thread: pcie.stealth.recovery:debug]: params: {'state': 'PCI-E device 9/0/0 under recovery point 6/16/0 failed to reinit'}
[?] Mon Nov 09 14:57:17 GMT [node1: cpr_thread: pcie.stealth.recovery:debug]: params: {'state': "PCI-E 'reinit failed' event delivered to 9/0/0 under recovery point 6/16/0"}
[?] Mon Nov 09 14:57:17 GMT [node1: cpr_thread: sas.cpr.failed:EMERGENCY]: CPR recovery failed on SAS HBA 2.

  • EMS reports "SinglePathToDiskShelf_Alert"

Example:

[?] Tue May 11 17:29:08 JST [node1: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process nchm: SinglePathToDiskShelf_Alert[16692678916775152208].

 

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