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EMS reports "SHELF_FAULT" with "ses.status.ACPError:CRITICAL"

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Category:
fas-systems
Specialty:
hw
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Applies to

  • I/O module (IOM)
  • Alternate control path (ACP)
  • Service Processor (SP)

Issue

EMS reports "SHELF_FAULT " with "ses.status.ACPError:CRITICAL".

Example:

Sat Mar 19 22:41:51 EST [xxx:ses.status.ACPError:CRITICAL]: DS4246 (S/N XXXXXXXXX) shelf 11 on channel 2c ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the bottom center, on shelf module B. 
Sat Mar 19 22:41:54 EST [xxx:monitor.shelf.fault:CRITICAL]: Fault reported on disk storage shelf attached to channel 1b. Check fans, power supplies, disks, and temperature sensors. 
Sat Mar 19 22:41:54 EST [xxx:callhome.shlf.fault:error]: Call home for SHELF_FAULT 

 

 

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