Skip to main content
NetApp Knowledge Base

One port in a 40GbE card using 4x 10GbE breakout QSFPs is down

Views:
197
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
network
Last Updated:

Applies to

X1144A 10/40 Gigabit Ethernet PCIe card XL710 QSFP+

Issue

  • Just one of the four ports connected to the card is down. Example:

    slot 1: 10/40 Gigabit Ethernet Controller XL710 QSFP+
        e1a MAC Address:    3c:fd:fe:bc:d5:c0 (auto-10g_sr-fd-up)
            QSFP Vendor:         FINISAR CORP    
            QSFP Part Number:    332-00389       
            QSFP Serial Number:  XZL0M65         
        e1b MAC Address:    3c:fd:fe:bc:d5:c1 (auto-10g_sr-fd-up)
            QSFP Vendor:         FINISAR CORP    
            QSFP Part Number:    332-00389       
            QSFP Serial Number:  XZL0M65         
        e1c MAC Address:    3c:fd:fe:bc:d5:c2 (auto-10g_sr-fd-up)
            QSFP Vendor:         FINISAR CORP    
            QSFP Part Number:    332-00389       
            QSFP Serial Number:  XZL0M65         
        e1d MAC Address:    3c:fd:fe:bc:d5:c3 (auto-unknown-fd-down)
            QSFP Vendor:         FINISAR CORP    
            QSFP Part Number:    332-00389       
            QSFP Serial Number:  XZL0M65         
        Device Type:        XL710 B1, PBA J27441-003
        Firmware Version:   fw 5.20 nvm 5.04 etid 80003fb0
        Serial Number:      3CFDFEBCD5C0

  • Disabled/enabled the port in the node and switch doesn't fix the issue
  • A cable and QSFP re-seat doesn't fix the issue.

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support