Node goes down due to environemntal shutdown stating battery not charging even after replacing the NVRAM battery
Applies to
- ONTAP 9
- FAS
- AFF
Issue
-
Node suffers an environmental shutdown:
[cluster1-01:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (no charge) CRITICAL.
[cluster1-01:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)
-
Node reports the following warning message while booting up:
WARNING: The battery is experiencing a critical failure:
- Failed to charge the battery
Without a working battery, the system cannot retain data
during a power outage, which can result in data loss.
Power down the system and verify that the battery is
properly installed.
To ignore this failure and boot the system in a mode
where data loss might occur, press 'c' followed by 'Enter'
CAUTION: Using this appliance without NVRAM
battery backup coupled with a power
failure condition CAN CAUSE DATA LOSS.
Are you sure you want to continue (y or n)?
-
SP/BMC firmware is at the latest firmware.
-
NVRAM Battery replacement doesn't help.