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NetApp Knowledge Base

Kerberos authentication failed with result: 7556

Views:
618
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
cifs
Last Updated:

Applies to

ONTAP 9

Issue

  • The CIFS create failure and storage returns: "Kerberos authentication failed with result: 7556".

Example:Error: Machine account creation procedure failed
       [ 19306] Loaded the preliminary configuration.
       [ 19328] Successfully connected to 10.60.56.21:88 using TCP
       [ 19567] Entry for host-name: AD01.CTL.GDL.ENGLAB.NETAPP.COM not found in the current source: FILES. Ignoring and trying next available source
       [ 19644] Entry for host-address: 10.60.56.21 not found in the current source: FILES. Ignoring and trying next available source
       [ 19646] Source: DNS unavailable. Entry for host-address:10.60.56.21 not found in any of the available sources
       [ 19649] Successfully connected to 10.60.56.21:88 using TCP
       [ 19853] Successfully connected to 10.60.56.21:389 using TCP
       [ 19956] Entry for host-name: AD01.CTL.GDL.ENGLAB.NETAPP.COM not found in the current source: FILES. Ignoring and trying next available source
       [ 19966] Entry for host-address: 10.60.56.21 not found in the current source: FILES. Ignoring and trying next available source
       [ 19969] Unknown error: 100001
       [ 19969] Kerberos authentication failed with result: 7556.
       [ 19971] Unable to connect to LDAP (Active Directory) service on ad01.ctl.gdl.englab.netapp.com
     **[ 19971] FAILURE: Unable to make a connection (LDAP (Active Directory):CTL.GDL.ENGLAB.NETAPP.COM), result: 7556
       [ 19972] Retry requested, but the retry window (7000 ms) has expired; giving up.

  •  Base the secd.log , can find the following error log:

| [019.968.611]  warn :  No matching EMS message for Kerberos error: Unknown error: 100001  { in logEmsEventForKrbError() at src/utils/secd_ems_utils.cpp:306 }
 | [019.968.626]  info :  Unknown error: 100001  
 | [019.968.661]  ERR  :  RESULT_ERROR_KERBEROS_UNKNOWN_ERROR:7556 in establishContext() at src/GssapiCtx.cpp:687
 | [019.968.674]  ERR  :  establishContext: GSSAPI Error: (20000), Kerberos Error: (Unknown error: 100001)
 | [019.968.686]  ERR  :  RESULT_ERROR_KERBEROS_UNKNOWN_ERROR:7556 in establishContext() at src/SpnegoCtx.cpp:760

 

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