Skip to main content
NetApp Knowledge Base

Kerberos authentication failed with result: 7556

Views:
355
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
cifs
Last Updated:

 

Applies to

ONTAP 9

Issue

  • The CIFS create failure and storage returns: "Kerberos authentication failed with result: 7556".

Example:Error: Machine account creation procedure failed
       [ 19306] Loaded the preliminary configuration.
       [ 19328] Successfully connected to 10.60.56.21:88 using TCP
       [ 19567] Entry for host-name: AD01.CTL.GDL.ENGLAB.NETAPP.COM not found in the current source: FILES. Ignoring and trying next available source
       [ 19644] Entry for host-address: 10.60.56.21 not found in the current source: FILES. Ignoring and trying next available source
       [ 19646] Source: DNS unavailable. Entry for host-address:10.60.56.21 not found in any of the available sources
       [ 19649] Successfully connected to 10.60.56.21:88 using TCP
       [ 19853] Successfully connected to 10.60.56.21:389 using TCP
       [ 19956] Entry for host-name: AD01.CTL.GDL.ENGLAB.NETAPP.COM not found in the current source: FILES. Ignoring and trying next available source
       [ 19966] Entry for host-address: 10.60.56.21 not found in the current source: FILES. Ignoring and trying next available source
       [ 19969] Unknown error: 100001
       [ 19969] Kerberos authentication failed with result: 7556.
       [ 19971] Unable to connect to LDAP (Active Directory) service on ad01.ctl.gdl.englab.netapp.com
     **[ 19971] FAILURE: Unable to make a connection (LDAP (Active Directory):CTL.GDL.ENGLAB.NETAPP.COM), result: 7556
       [ 19972] Retry requested, but the retry window (7000 ms) has expired; giving up.

  •  Base the secd.log , can find the following error log:

| [019.968.611]  warn :  No matching EMS message for Kerberos error: Unknown error: 100001  { in logEmsEventForKrbError() at src/utils/secd_ems_utils.cpp:306 }
 | [019.968.626]  info :  Unknown error: 100001  
 | [019.968.661]  ERR  :  RESULT_ERROR_KERBEROS_UNKNOWN_ERROR:7556 in establishContext() at src/GssapiCtx.cpp:687
 | [019.968.674]  ERR  :  establishContext: GSSAPI Error: (20000), Kerberos Error: (Unknown error: 100001)
 | [019.968.686]  ERR  :  RESULT_ERROR_KERBEROS_UNKNOWN_ERROR:7556 in establishContext() at src/SpnegoCtx.cpp:760

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support