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Incorrect "NVS PCIe Die Temp is critical low (0 C)" error message on FAS9000 or AFF A700 systems

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Category:
aff-series
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hw
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Applies to

  • AFF-A700
  • FAS9000

Issue

  • EMS log reports the following events and the PCISW_Die_Temp sensor returns a correct reading and the sensor events are de-asserted within one minute.

Example:

00:09:59 [node1: env_mgr: monitor.chassisTemperature.cool:alert]: Chassis temperature is too cool: NVS PCIe Die Temp is critical low (0 C).
00:10:00 [node1: monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too low.
00:10:20 [node1: env_mgr: monitor.chassisTemperature.ok:notice]: Chassis temperature is ok.

  • Service Processor (SP) reports the following assertion errors in the system event log (SEL) and these errors are de-asserted within one minute.

Example:

23:00:26 [IPMI.notice]: 1800 | 02 | EVT: 01500005 | PCISW_Die_Temp | Assertion Event, "Lower Non-critical going low " | Reading: 0.000 | Threshold: 5.000
23:00:26 [IPMI.notice]: 1900 | 02 | EVT: 01520000 | PCISW_Die_Temp | Assertion Event, "Lower Critical going low " | Reading: 0.000 | Threshold: 0.000
23:00:26 [IPMI.notice]: 1a00 | 02 | EVT: 0301ffff | Attn_Sensor1 | Assertion Event, "State Asserted"
23:00:38 [IPMI.notice]: 1b00 | 02 | EVT: 6f02ffff | NVS_Status | Assertion Event, "Fault"
23:00:39 [IPMI.notice]: 1c00 | 02 | EVT: 81522700 | PCISW_Die_Temp | Deassertion Event, "Lower Critical going low " | Reading: 39.000 | Threshold: 0.000
23:00:39 [IPMI.notice]: 1d00 | 02 | EVT: 81502705 | PCISW_Die_Temp | Deassertion Event, "Lower Non-critical going low " | Reading: 39.000 | Threshold: 5.000
23:00:51 [IPMI.notice]: 1e00 | 02 | EVT: ef02ffff | NVS_Status | Deassertion Event, "Fault"
23:00:53 [IPMI.notice]: 1f00 | 02 | EVT: 0300ffff | Attn_Sensor1 | Assertion Event, "State Deasserted"

 

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