Skip to main content
NetApp Knowledgebase

Frequent disk missing alerts received for disks from same disk shelf

Views:
232
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS and AFF systems
  • All SAS Disk shelves

Issue

  • Multiple disks are missing from the same shelf and the following messages are seen in event logs for all the missing disks:

Mon Apr 06 18:36:20 UTC [Nodename: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggr1/plex0/rg3/0b.04.22 Shelf 4 Bay 22 [NETAPP   X477_SMBPE04TA07 NA00] S/N [XXXXXXXX] UID [5000C500:AE235FDF:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
Mon Apr 06 18:37:00 UTC [Nodename: config_failed_disk: callhome.fdsk.missing:error]: Call home for FILESYSTEM DISK MISSING

  • Missing disks are not listed under "sysconfig -a" output from both primary and secondary paths:

::> system node run -node <nodename> -command sysconfig -a

    04.16: NETAPP   X477_SMBPE04TA07 NA00 3807.8GB 520B/sect (ZC1BLQM9)
    04.17: NETAPP   X477_SMBPE04TA07 NA00 3807.8GB 520B/sect (ZC1BLGM9)
    04.20: NETAPP   X477_SMBPE04TA07 NA00 3807.8GB 520B/sect (ZC1BLG94) <<< Disks 04.18 and 04.19 are missing
    04.21: NETAPP   X477_SMBPE04TA07 NA00 3807.8GB 520B/sect (ZC1BLGB8)
    04.23: NETAPP   X477_SMBPE04TA07 NA00 3807.8GB 520B/sect (ZC1BLQSR) <<< Disk 04.22 is missing

 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support