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Fault reported on disk storage shelf: missing cable info

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Category:
fas-systems
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hw
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Applies to

  • ONTAP 9

Issue

  • EMS-LOG-FILE section of the AutoSupport:
Wed Jun 24 01:00:00 CEST [NETAPP_01: statd: monitor.shelf.warning:error]:
Fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.

  • The ENVIRONMENT section of the AutoSupport has cable information missing
Channel: 0b
Shelf: 0
SAS cable information by element:
   [1] Internal connector
   [2] Vendor: Amphenol
       Type: MINI-SAS HD passive copper 5m  ID: 01  Swaps: 0
       Serial number: APF16330153087  Part number: 112-00437 A0
   [3] Internal connector                                        
   [4] Vendor:
       Type: <N/A> <N/A> <N/A>  ID: 00  Swaps: 0
       Serial number:   Part number:                            <==== cable information missing

  • The corresponding Controller Module is reseated, issue remains
  • Shelf firmware is on the latest version

 

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