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Failed to save Primary Image to Backup flash device

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Category:
fas-systems
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hw
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Applies to

  • FAS 8200 
  • AFF A300
  • AFF A320
  • AFF A200
  • AFF A220
  • AFF A700s

Issue

  • Updating the BIOS firmware fails:

New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
fail unlocking memory
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device. Programming of Primary aborted
Automatic firmware update skipped (update_flash command failed).

Warning: The boot media contains a newer firmware image (11.15).
Please run 'update_flash' at the Loader prompt to update your
system firmware (11.11).

  • Upgrading from the LOADER prompt results in similar errors:

New BIOS version: 11.15
New LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to Backup flash device
-------------------------------------------------------
---------.+**** Flash verify failed. ****
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device.  Programming of Primary aborted
*** command status = I/O error(-4)

 

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