Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Failed Chassis PSU results in system shutdown

Views:
696
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS8020

Issue

  • Receive the following alerts regarding failed chassis PSU
 
CHASSIS POWER SUPPLY NEED TO BE REPLACED: PS 1
 
EMS log shows

[Cluster1: power_low_monitor: monitor.chassisPower.degraded:alert]: Chassis power is degraded: Power Supply Status Critical: PSU1.
[Cluster1: power_low_monitor: callhome.chassis.power:error]: Call home for CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1.
[Cluster1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 Power Output has failed
[Cluster1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 has failed
[Cluster1: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 1 is degraded: PSU1 is over voltage
  • Both nodes in HA pair shutdown due to NMI / Watchdog Reset

Event log

[Agent.notice]: 889.353: 128 : PCIe Slot 1 Power Good de-asserted
[Agent.notice]: 889.384: 129 : PCIe Slot 2 Power Good de-asserted
[Agent.notice]: 889.396: 59 : NVRAM 12V Power Good de-asserted
[Agent.notice]: 889.411: 14 : Attention LED (at Midplane) asserted
[Agent.notice]: 889.427: 29 : Non-maskable Interrupt from PCH to CPU asserted
[Agent.notice]: 889.427: 11 : Controller Attention LED asserted
[Agent.notice]: 893.579: 5 : DC Power OK PSU1 de-asserted
[Agent.notice]: 893.580: 9 : Power Supply Fault LED PSU1 asserted
[Agent.notice]: 041.083: 30 : Non-maskable Interrupt to PCH asserted
[Agent.notice]: 133.088: 30 : Non-maskable Interrupt to PCH de-asserted
[IPMI Event.critical]: NMI
[IPMI Event.critical]: L2 watchdog timeout hard reset
[Trap Event.critical]: hwassist l2_watchdog_reset (29)
[IPMI.notice]: 4203 | 02 | EVT: 0150d4ff | Bat_Curr | Assertion Event, "Lower Non-critical going low " | Reading: -1.760 | Threshold: -0.040
[Agent.notice]: 749.130: 145 : SP XDP Interface Enable asserted
[IPMI.notice]: 4303 | 02 | EVT: 6fc804ff | System_Watchdog | Assertion Event, "Timer interrupt"
[IPMI.notice]: 4403 | 02 | EVT: 6fc104ff | System_Watchdog | Assertion Event, "Hard reset"
[Agent.notice]: 151.570: 52 : NVRAM Destage Request de-asserted
[Agent.notice]: 151.570: 59 : NVRAM 12V Power Good asserted
[Agent.notice]: 450.922: 0 : CPU Power Good from PCH via voltage translation asserted
[Agent.notice]: 451.651: 2 : CPU domain power good (from seq. CPLD) asserted
[Agent.notice]: 513.118: 49 : PCH Platform Reset de-asserted
[SP.critical]: Filer Reboots

 

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support

 

  • Was this article helpful?