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Environmental Reason Shutdown (Battery PCT capacity critical)

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Category:
fas-systems
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hw
Last Updated:

Applies to

  • AFF C190
  • AFF A220
  • AFF A200
  • AFF A400, C400
  • AFF A800, C800
  • FAS27xx
  • FAS26xx
  • BMC updated to the latest version available

Issue

  • Emergency shutdown with reason Battery PCT capacity critical.
Jan 02 21:43:08 [nodename:nvmem.battery.fccLowCrit:EMERGENCY]: The NVMEM battery full-charge capacity is critically low (15 ). To prevent data loss, the system will shut down in 20 minutes.
Jan 02 21:43:59 [nodename:nvmem.battery.capLowCrit:EMERGENCY]: The NVMEM battery capacity is critically low (0 cycles). To prevent data loss, the system will shut down in 20 minutes.
Jan 02 21:44:08 [nodename:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (full charge capacity low) CRITICAL.
Jan 02 21:44:29 [nodename:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (capacity low) CRITICAL.
Jan 02 22:00:00 [nodename:monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.
Jan 02 22:03:09 [nodename:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery PCT capacity critical)
Waiting for PIDS: /usr/sbin/rpcbind 1208.
Terminated
.
Uptime: 117d7h1m47s
System powering down...
  • The Attention LED on the front of the node chassis is ON.
  • BMC Log entries:

[IPMI.emergency]: env_mgr triggers OS halt:Battery PCT capacity
[IPMI.notice]: 001e | 02 | EVT: 6f03ffff | Sensor 255 | Assertion Event, "Storage OS graceful shutdown"
[IPMI.notice]: 001f | 02 | EVT: 0150008f | PVCCIN_CPU | Assertion Event, "Lower Non-critical going low " | Reading: 0.000 | Threshold: 1.502
[IPMI.notice]: 0020 | 02 | EVT: 01520077 | PVCCIN_CPU | Assertion Event, "Lower Critical going low " | Reading: 0.000 | Threshold: 1.249

  • Battery Status:

Bat Present                 PRESENT
Bat Temp            failed            -- C         0 C         5 C        56 C        60 C
Bat Volt            failed            -- mV     5500 mV     5600 mV     8500 mV     8600 mV
Bat Pct Capacity    failed            -- %        39 %        44 %        --          --
Bat Curr            failed            -- mA       --          --        1520 mA     1800 mA
Bat Rem Cap         not_available     -- mA*hr    --          --          --          --
Bat Full Cap        failed            -- mA*hr    --          --          --          --
Bat Charge Curr     failed            -- mA       --          --        2400 mA     2900 mA
Bat Charging State  failed             --
Bat Charge Volt     failed            -- mV       --          --        8900 mV     9000 mV
Bat Initial FCC     failed            -- mA*hr    --          --          --          --
Bat Dstg Cycles     failed            -- cycles    2 cycles    5 cycles   --          --
Bat Power Fault                      GOOD
Bat Dcharge FET     failed             --
Bat Charge FET      failed             --
Bat Cycle Count     not_available     -- cycles   --          --          --          --
Bat Learning Active not_available      --
Bat Pack Invalid    failed             --

  • The issue remains after a controller power on
  • The issue remains with the latest BMC version available.

 

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