Skip to main content
NetApp Knowledge Base

FAS2500 boots with error: This platform is not supported in this release the system will now halt from the SP

Views:
1,626
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS25xx
    • FAS2554
    • FAS2552
    • FAS2520
  • ONTAP 9
  • Data ONTAP 8.2.x 7-mode

Issue

The storage system does not boot and displays the following error:


***************************************************
This platform is not supported in this release.
 The system will now halt 
 ***************************************************

From SP , In "sp status -d"

**************************************************
VPD - (err : ACP access error)
chassis serial number  : -
chassis part number    : -
midplane product id    : -
midplane serial number : -
enclosure WWN          : -
smp target address     : -
board product id       : -
board serial number    : -
acp mac address        : -
ebod mac address       : -
ebod ip address        : -
netmask                : -
default gateway        : -
shelf generation code  : -

Partner Module - (err : No response (timed-out))

*****************************************************
Shelf type (ACP not accessible)

Model  : FASXXXX:code(4)

From Loader, In "printenv"

Variable Name        Value
-------------------- --------------------------------------------------
SYS_MODEL            FASXXXX:code(4)
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support

 

******************************************************* *******************************************************