Skip to main content
NetApp Knowledgebase

Error when moving a SAS cable from one port to another on an HA pair

Applies to

  • Data ONTAP 8.2 7-Mode
  • Clustered Data ONTAP 8.2
  • FAS 2240



Sometimes a user does not correctly set up their cabling to NetApp's best practices. This can cause a stack multipath error condition, as a result of a stack of disk shelves attached to the same ASIC. NetApp recommends using multiple ASICs to assure the maximum level of redundancy.

The following error message is reported, if not cabled appropriately:]: Call home for SAS Connectivity Monitor: DualPathToDiskShelf_Alert[50:05:0c:c1:02:02:59:5d].

There is no impact to the data access.



Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support