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NetApp Knowledge Base

Error when moving a SAS cable from one port to another on an HA pair

Views:
414
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • Data ONTAP 8.2 7-Mode
  • Clustered Data ONTAP 8.2
  • FAS 2240

 

Issue

Sometimes a user does not correctly set up their cabling to NetApp's best practices. This can cause a stack multipath error condition, as a result of a stack of disk shelves attached to the same ASIC. NetApp recommends using multiple ASICs to assure the maximum level of redundancy.

The following error message is reported, if not cabled appropriately: 

callhome.hm.sas.alert.major:CRITICAL]: Call home for SAS Connectivity Monitor: DualPathToDiskShelf_Alert[50:05:0c:c1:02:02:59:5d].

There is no impact to the data access.

 

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