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EMS reports "Chassis power supply is degraded" followed " Service Processor cannot obtain network configuration using DHCP"

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Category:
fas-systems
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hw
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Applies to

  • Service Processor (SP)
  • Baseboard Management Controller (BMC)
  • Power supply unit (PSU)

Issue

  • EMS reports SP error before PSU error.

Example:

Mon Oct 19 00:35:39 +0800 [node-01: servprocd: sp.dhcp.failure:error]: Service Processor cannot obtain network configuration using DHCP.

  • EMS reports chassis power supply is degraded.

Example:

[?] Mon Oct 19 00:38:10 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Power Out is Unreadable
[?] Mon Oct 19 00:38:10 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Curr Out is Unreadable
[?] Mon Oct 19 00:38:10 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Volt Out is Unreadable
[?] Mon Oct 19 00:38:10 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Power In is Unreadable
[?] Mon Oct 19 00:38:11 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 FAN is Unreadable
[?] Mon Oct 19 00:38:11 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Curr In is Unreadable
[?] Mon Oct 19 00:38:11 +0800 [node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Volt In is Unreadable

  • The chassis PSU is good by manual checking.

 

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