EMS log 'splogd is running in degraded mode and having difficulty getting splogs from the SP FW' - MotherBoard communication issue
Applies to
- FAS
- AFF
- Baseboard Management Controller (BMC) or Service Processor (SP)
Issue
EMS.log
error:
splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW
- BMC/SP are on the latest FW version
- Reboot of the BMC/SP
cluster::> system service-processor reboot-sp -node <nodename>
does not resolve the issue - in addition
EMS.log
might also error on:spmgmt.driver.timeout: Unable to update SP network information at this time
-or-sysconfig -a
output for BMC or SP marked asunknown
:
Example:
Service Processor Status: Online
Firmware Version: 11.5
Mgmt MAC Address: xx:xx:xx:xx:xx:xx
Ethernet Link: unknown, full duplex, auto-neg complete
Using DHCP: no
IPv4 configuration:
IP Address: unknown
Netmask: unknown
Gateway: unknown