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EMS log reports "sp.userlist.update.failed" error

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aff-series
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hw
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Applies to

  • AFF A400, AFF-A300
  • FAS 8300, FAS 8700, FAS 8200
  • Service Processor Firmware 5.6, 5.7, 5.8

Issue

  • EMS log reports the following error.

Example:

[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7). 

[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration..
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).

 

  • SP configuration info becomes "unknown" on "sysconfig -a" output.

Example:

Service Processor           Status: Online
Firmware Version:   5.5P1
    

Ethernet Link:      down, full duplex, auto-neg complete
Using DHCP:         no
IPv4 configuration:
IP Address:         unknown
Netmask:            unknown
Gateway:            unknown

 

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