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EMS log reports "sp.userlist.update.failed" error

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474
Visibility:
Public
Votes:
1
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • AFF A400
  • FAS 8300, FAS 8700
  • Service Processor Firmware 5.6

Issue

  • EMS log reports the following error.

Example:

[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7). 
 

  • SP configuration info becomes "unknown" on "sysconfig -a" output.

Example:

Service Processor           Status: Online
Firmware Version:   5.5P1
    

Ethernet Link:      down, full duplex, auto-neg complete
Using DHCP:         no
IPv4 configuration:
IP Address:         unknown
Netmask:            unknown
Gateway:            unknown

 

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