HOST PORT FAIL Disabled due to excessive invalid dword error - Autosupport Message
Applies to
- ONTAP 9
- Data ONTAP 8 7-Mode
- FAS series
- AFF series
- SAS connected disk shelves.
Event Summary
This message occurs when an I/O Module (IOM) disables a host port due to excessive errors on the port.
Validate
AutoSupport Message
HA Group Notification from NetApp 1 (HOST_PORT_FAIL - Disabled by IOM) WARNING
EMS Log
event log show -severity * -message-name callhome*
[node_name: NetApp 1: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM
Command Line
system node run -node <node_name> -command sasadmin expander_phy_state
Expander phy state on 0c.22 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
0/P0:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
...
9/P2:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 3 ----------------
10/P2:2 12.0 Gb/s --- --- --- --- 947 24 0 0 0 3 ----------------
11/P2:3 12.0 Gb/s --- --- --- --- 1 0 0 0 0 3 ----------------
Rate unknown
andDisabled
are shown in the output. Example:
Expander phy state on 0a.1 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
8/P2:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
9/P2:1 12.0 Gb/s --- --- --- --- 1 1 0 0 0 1 ----------------
10/P2:2 Rate unknown
11/P2:3 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
Expander phy state on 0a.2 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
0/P0:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
1/P0:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
2/P0:2 Disabled
3/P0:3 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
There are multiple possible causes and further analysis is required for identifying a port or SAS cable issue.
Resolution
- Reseat SAS cable, in both sides, connected to the shelf IOM port module reporting the messages.
- Reseat IOM module.
- Replace SAS cable.
If the issue continues, please contact NetApp Technical Support and reference this article for further assistance.
Additional Information
additionalInformation_text