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Data/Network port is down even after swapping with working SFP

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fas-systems
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hw
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Applies to

  • AFF systems
  • FAS systems

Issue

  • Link down event on a data port:

Sat Jul 10 16:47:39 PDT [Node-name: intr: netif.linkDown:info]: Ethernet e0g: Link down, check cable.
Sat Jul 10 16:47:41 PDT [Node-name: vifmgr: vifmgr.portdown:notice]: A link down event was received on node Node-name, port e0g.

  • SFP/cable reseated
  • Port remains down even after swapping SFP/cable with confirmed working one:

slot 0: Dual 40/100G Ethernet T62100-SABR
        e0g MAC Address:    d0:39:ea:20:df:ef (auto-unknown-fd-down)
            QSFP Vendor:         
            QSFP Part Number:    
            QSFP Serial Number: 

  • Both node and front-end switch power cycled, port remains down
  • Port on switch side is confirmed operational by connecting to working port on node
  • Replaced SFP, but Serial Number remains old SFP serial number

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