DS2246 Shelf fans critical status running at high speed
Applies to
- AFF systems
- FAS systems
- DS2246
- MetroCluster
Issue
- Autosupport alerts generated for
SHELF_FAULT
andSHELF COOLING UNIT FAILED
[Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 3a. Check fans, power supplies, disks, and temperature sensors.
[Node-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
[Node-01: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault.
[Node-01: dsa_worker5: callhome.shlf.fan:EMERGENCY]: Call home for SHELF COOLING UNIT FAILED
- "
environment status
" shows fans are running at very high speed even though the temperature is normal in the server room
Shelf: 10
SES device path: local access: 3a.125L103
Module type: IOM6; monitoring is active
Shelf status: critical condition
SES Configuration, shelf 10:
logical identifier=0x500a09800385ace9
vendor identification=NETAPP
product identification=DS2246
[truncated...]
Cooling Unit installed element list: 1, 2, 3, 4; with error: 1, 2, 3, 4
Cooling Units by element:
[1] 8000 RPM
[2] 8020 RPM
[3] 8000 RPM
[4] 8000 RPM
Troubleshooting Performed:
- Shelf Firmware is on latest version
- SP FW upgraded to latest version
- IOM, PSU and Fans have all been individually reseated