Skip to main content
NetApp Knowledge Base

Controller fails to boot, throws POST errors "HA interconnect: Link down on NIC0 / takeover disabled / The root volume is not up"

  1. Last updated
  2. Save as PDF
Views:
2,337
Visibility:
Public
Votes:
1
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS2520
  • FAS2552
  • Data ONTAP 8
  • ONTAP 9

Issue

System can't boot up by the following 3 types of error.

  • "HA interconnect: Link down on NIC 0"
  • "takeover of NAMANAGE1-01 disabled (unsynchronized log)"
  • "The root volume is not up. This node is not fully operational."

Example: 

[2020-03-09 14:19:10.223] LOADER-B>
[2020-03-09 14:21:56.976] Invalid PCIe device detected below PCIe Root Port(Bus/Dev/Func): 00/1C/00
[2020-03-09 14:21:57.056] Actual Vendor ID and Device ID:FFFF/FFFF
[2020-03-09 14:21:57.087] Expected Vendor ID and Device ID:8086/150E
[2020-03-09 14:21:57.135] Mezzanine Card ID(02 - 10GbE, 03 - FC, 07 - No Dev, others - Resv):07
[2020-03-09 14:21:57.215] BIOS is resetting system...
[2020-03-09 14:22:00.365] Phoenix SecureCore(tm) Server
[2020-03-09 14:22:00.413] Copyright 1985-2008 Phoenix Technologies Ltd.
[2020-03-09 14:22:00.461] All Rights Reserved
[2020-03-09 14:22:00.477] BIOS version: 8.3.0
[2020-03-09 14:22:00.493] Portions Copyright (c) 2008-2014 NetApp, Inc. All Rights Reserved
[2020-03-09 14:22:00.573]
[2020-03-09 14:22:00.573] CPU = 1 Processors Detected, Cores per Processor = 2
[2020-03-09 14:22:00.621] Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
[2020-03-09 14:22:00.701] Testing RAM
[2020-03-09 14:22:01.421] 512MB RAM tested
[2020-03-09 14:22:01.437] 18432MB RAM installed
[2020-03-09 14:22:01.485] 256 KB L2 Cache per Processor Core
[2020-03-09 14:22:01.517] 4096K L3 Cache Detected
[2020-03-09 14:22:01.548] System BIOS shadowed
[2020-03-09 14:22:02.813] USB 2.0: MICRON eUSB DISK
[2020-03-09 14:22:02.844] BIOS is scanning PCI Option ROMs, this may take a few seconds...
[2020-03-09 14:22:11.051] ...................
[2020-03-09 14:22:11.147]
[2020-03-09 14:22:11.309]
[2020-03-09 14:22:11.309] Boot Loader version 4.3
[2020-03-09 14:22:11.341] Copyright (C) 2000-2003 Broadcom Corporation.
[2020-03-09 14:22:11.389] Portions Copyright (C) 2002-2014 NetApp, Inc. All Rights Reserved.
[2020-03-09 14:22:11.468]
[2020-03-09 14:22:11.691] CPU Type: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
[2020-03-09 14:22:11.949]
[2020-03-09 14:22:11.949]
[2020-03-09 14:22:11.949] Starting AUTOBOOT press Ctrl-C to abort...
[2020-03-09 14:22:14.202] Loading X86_64/freebsd/image2/kernel:0x200000/10088648 0xb9f0c8/4301024 Entry at 0x80271e20
[2020-03-09 14:22:17.211] Loading X86_64/freebsd/image2/platform.ko:0xfba000/1990365 0x11a0000/296352 0x11e85a0/273360
[2020-03-09 14:22:18.091] Starting program at 0x80271e20
[2020-03-09 14:22:19.849] NetApp Data ONTAP 8.3.1P1
[2020-03-09 14:22:47.270] Copyright (C) 1992-2015 NetApp.
[2020-03-09 14:22:47.302] All rights reserved.
[2020-03-09 14:22:47.833] *******************************
[2020-03-09 14:22:47.862] * *
[2020-03-09 14:22:47.894] * Press Ctrl-C for Boot Menu. *
[2020-03-09 14:22:47.926] * *
[2020-03-09 14:22:47.958] *******************************
[2020-03-09 14:23:38.205] original max threads=40, original heap size=41943040
[2020-03-09 14:23:38.269] bip_nitro Virtual Size Limit=166748979 Bytes
[2020-03-09 14:23:38.318] bip_nitro: user memory=2022727680, actual max threads=115, actual heap size=120795955
[2020-03-09 14:23:42.522] ixgbe: e0c: ** JUMBOMBUF DEBUG ** switching to large buffers(9k -> 3k): (sz = 5120)!
[2020-03-09 14:23:42.860] ixgbe: e0d: ** JUMBOMBUF DEBUG ** switching to large buffers(9k -> 3k): (sz = 5120)!
[2020-03-09 14:23:43.193] ixgbe: e0e: ** JUMBOMBUF DEBUG ** switching to large buffers(9k -> 3k): (sz = 5120)!
[2020-03-09 14:23:43.530] ixgbe: e0f: ** JUMBOMBUF DEBUG ** switching to large buffers(9k -> 3k): (sz = 5120)!
[2020-03-09 14:23:50.618] Mar 09 14:23:47 [Node-02:cf.nm.nicTransitionDown:warning]: HA interconnect: Link down on NIC 0.
[2020-03-09 14:23:50.732] Mar 09 14:23:47 [Node-02:cf.rv.notConnected:error]: HA interconnect: Connection for 'cfo_rv' failed.
[2020-03-09 14:23:52.923] WAFL CPLEDGER is enabled. Checklist = 0x7ff841ff
[2020-03-09 14:23:54.585] Mar 09 14:23:51 [Node-02:cf.nm.nicReset:warning]: HA interconnect: Initiating soft reset on card 0 due to rendezvous reset.
[2020-03-09 14:23:55.560] add host 127.0.10.1: gateway 127.0.20.1
[2020-03-09 14:23:56.345] Mar 09 14:23:53 [Node-02:cf.fsm.takeoverOfPartnerDisabled:error]: Failover monitor: takeover of Node-01 disabled (HA interconnect error. Verify that the partner node is running and that the HA
[2020-03-09 14:23:56.554] interconnect cabling is correct, if applicable. For further assistance, contact technical support). 
[2020-03-09 14:23:56.666] Mar 09 14:23:53 [Node-02:kern.syslog.msg:notice]: The system was down for 556 seconds
[2020-03-09 14:23:57.082] Node-02
[2020-03-09 14:23:57.242] Mar 09 14:23:53 [Node-02:snmp.agent.msg.access.denied:warning]: Permission denied for SNMPv3 requests from root. Reason: Password is too short (SNMPv3 requires at least 8 characters).
[2020-03-09 14:24:02.343] Mar 09 14:23:59 [Node-02:cf.fsm.takeoverOfPartnerDisabled:error]: Failover monitor: takeover of Node-01 disabled (unsynchronized log). 
[2020-03-09 14:24:02.503] Mar 09 14:23:59 [Node-02:cf.fsm.takeoverByPartnerDisabled:error]: Failover monitor: takeover of Node-02 by Node-01 disabled (unsynchronized log). 
[2020-03-09 14:24:03.353] Mar 09 14:24:00 [Node-02:cf.fsm.takeoverByPartnerEnabled:notice]: Failover monitor: takeover of Node-02 by Node-01 enabled 
[2020-03-09 14:24:03.526] Mar 09 14:24:00 [Node-02:monitor.globalStatus.critical:CRITICAL]: Controller failover of Node-01 is not possible: unsynchronized log. 
[2020-03-09 14:24:04.342] Mar 09 14:24:01 [Node-02:cf.fsm.takeoverOfPartnerEnabled:notice]: Failover monitor: takeover of Node-01 enabled 
[2020-03-09 14:28:57.716] WARNING: Giving up waiting for mroot
[2020-03-09 14:28:58.229]
[2020-03-09 14:28:58.229] Mon Mar 9 14:28:54 JST 2020
[2020-03-09 14:28:58.263] login: admin
[2020-03-09 14:29:07.028] Password:
[2020-03-09 14:29:10.802] ******************************************************
[2020-03-09 14:29:10.866] * This is a serial console session. Output from this *
[2020-03-09 14:29:10.930] * session is mirrored on the SP console session. *
[2020-03-09 14:29:10.978] ******************************************************
[2020-03-09 14:29:11.042] ***********************
[2020-03-09 14:29:11.074] ** SYSTEM MESSAGES **
[2020-03-09 14:29:11.090] ***********************
[2020-03-09 14:29:11.122]
[2020-03-09 14:29:11.122] The root volume is not up. This node is not fully operational. Contact support 
[2020-03-09 14:29:11.202] personnel for further assistance.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.