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After upgrade to firmware NA02 some disks report "Recovered error" messages in EMS

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Category:
disk-drives
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hw
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Applies to

  • Disks running firmware version: NA02
  • Disks with model numbers matching to the list below:
    Part Number   Sysconfig –a Output Capacity
    X/SP-421-R5   X421_HCOBE450A10 450GB
    X/SP-422-R5   X422_HCOBE600A10 600GB
    X/SP-423-R5   X423_HCOBE900A10 900GB
    X/SP-486-R5   X486_HCOBE450A10 450GB
    X/SP-487-R5   X487_HCOBE600A10 600GB
    X/SP-488-R5   X488_HCOBE900A10 900GB
    X/SP-425-R5   X425_HCBEP1T2A10 1.2TB
    X/SP-489-R5   X489_HCBEP1T2A10 1.2TB

Issue

After a firmware upgrade to version NA02 for some disk models, some of the disks can start logging messages similar to the following in EMS:

Mon Jun 17 12:47:11 CET [node:disk.ioRecoveredError.retry:info]: Recovered error on disk 1c.10.0: op 0x28:68cb85b0:0008 sector 255 SCSI:recovered error - Disk used internal retry algorithm to obtain data (1 b 94 94) (7) [NETAPP   X423_HCOBE900A10 NA02] S/N [WWXXYYZZ]
Mon Jun 17 13:12:16 CET [node:disk.ioRecoveredError.retry:info]: Recovered error on disk 1c.10.0: op 0x28:68cb85b0:0008 sector 255 SCSI:recovered error - Disk used internal retry algorithm to obtain data (1 b 95 95) (7) [NETAPP   X423_HCOBE900A10 NA02] S/N [WWXXYYZZ]

 

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