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After upgrade to firmware NA02/NA04 some disks report "Recovered error" messages in EMS

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disk-drives
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hw
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Applies to

  • Disks running firmware version: NA02 / NA04
  • Disks with model numbers matching to the list below:
    Part Number Sysconfig –a Output Capacity Firmware version
    X/SP-421-R5 X421_HCOBE450A10 450GB NA02
    X/SP-422-R5 X422_HCOBE600A10 600GB NA02
    X/SP-423-R5 X423_HCOBE900A10 900GB NA02
    X/SP-486-R5 X486_HCOBE450A10 450GB NA02
    X/SP-487-R5 X487_HCOBE600A10 600GB NA02
    X/SP-488-R5 X488_HCOBE900A10 900GB NA02
    X/SP-425-R5 X425_HCBEP1T2A10 1.2TB NA02
    X/SP-489-R5 X489_HCBEP1T2A10 1.2TB NA02

    X/SP-422A-R5

    X422_HCBFE600A10

    600GB

    NA04

    X/SP-423A-R5

    X423_HCBFE900A10

    900GB

    NA04

    X/SP-425A-R6

    X425_HCBFE1T2A10

    1.2TB

    NA04

    X/SP-426A-R6

    X426_HCBFE1T8A10

    1.8TB

    NA04

    X/SP-417A-R6

    X417_HCBFE900A10

    900GB

    NA04

    X/SP-427B-R6

    X427_HCBFE1T8A10

    1.8TB

    NA04

    X/SP-487A-R5

    X487_HCBFE600A10

    600GB

    NA04

    X/SP-488A-R5

    X488_HCBFE900A10

    900GB

    NA04

    X/SP-489A-R6

    X489_HCBFE1T2A10

    1,2TB

    NA04

    X/SP-490A-R6

    X490_HCBFE1T8A10

    1.8TB

    NA04

    X/SP-495A-R6

    X495_HCBFE900A10

    900GB

    NA04

    X/SP-341A-R6

    X341_HCBFE900A10

    900GB

    NA04

    X/SP-342A-R6

    X342_HCBFE1T2A10

    1.2TB

    NA04

    X/SP-343A-R6

    X343_HCBFE1T8A10

    1.8TB

    NA04

Issue

After a firmware upgrade to version NA02 for some disk models, some of the disks can start logging messages similar to the following in EMS:

Mon Jun 17 12:47:11 CET [node:disk.ioRecoveredError.retry:info]: Recovered error on disk 1c.10.0: op 0x28:68cb85b0:0008 sector 255 SCSI:recovered error - Disk used internal retry algorithm to obtain data (1 b 94 94) (7) [NETAPP   X423_HCOBE900A10 NA02] S/N [WWXXYYZZ]
Mon Jun 17 13:12:16 CET [node:disk.ioRecoveredError.retry:info]: Recovered error on disk 1c.10.0: op 0x28:68cb85b0:0008 sector 255 SCSI:recovered error - Disk used internal retry algorithm to obtain data (1 b 9d 9d) (7) [NETAPP   X423_HCOBE900A10 NA04] S/N [WWXXYYZZ]

 

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