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AFF A800 shuts down due to SP HBT STOPPED

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Category:
aff-series
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hw
Last Updated:

Applies to

  • AFF A800
  • ONTAP 9

Issue

  • Node reports SP HBT MISSED and then SP HBT STOPPED
Wed Nov 03 11:48:57 -0500 [node-01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
Wed Nov 03 11:49:48 -0500 [node-01: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Wed Nov 03 11:58:43 -0500 [node-01: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
  • BMC of node is not accessible via ssh or console
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