AFF A700 shuts down due to Environmental Reason Shutdown (Battery not present)

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

AFF A700
FAS9000
de-stage controller power module (DCPM), which contains the NVRAM10 battery

Issue

System shuts down due to battery error
From EMS:

Jan 21 01:45:15 [node-01:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
Fri Jan 21 09:45:32 GMT [nvram.hw.initWarn:WARNING]: NVRAM hardware initialization: Failed to get Battery FRU info.
Jan 21 01:46:20 [node-01:nvram.battery.not.present:EMERGENCY]: The NVRAM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
Jan 21 01:51:20 [node-01:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not present)
Terminated
.
Uptime: 169d11h5m58s
System powering down...

From system sensors show from the Service Processor:

DCPM:



Bat_Status       | 0x0        | discrete   | Absent     | na        | na        | na        | na

Bat_Ambient_1    | na         | degrees C  | na         | 0.000     | 3.000     | 47.000    | 52.000

Bat_Ambient_2    | na         | degrees C  | na         | 0.000     | 3.000     | 47.000    | 52.000

Bat_Charge_Curr  | na         | Amps       | na         | na        | na        | 5.500     | 6.000

Bat_Charge_Volt  | na         | Volts      | na         | na        | na        | 8.350     | 8.400

Bat_Curr         | na         | Amps       | na         | -0.100    | -0.050    | 2.500     | 3.000

Bat_Cycle_Count  | na         | cycles     | na         | na        | na        | na        | na

Bat_Design_Cap   | na         | Amps*hour  | na         | 0.000     | 0.000     | 6.375     | 6.375

Bat_Dstg_Cycles  | na         | cycles     | na         | 2.000     | 5.000     | na        | na

Bat_Full_Cap     | na         | Amps*hour  | na         | 2.000     | 2.200     | 4.750     | 5.000

Bat_Initial_Fcc  | na         | Amps*hour  | na         | 2.000     | 2.200     | 4.750     | 5.000

Bat_Rem_Cap      | na         | Amps*hour  | na         | 0.250     | 0.500     | 4.750     | 5.000

Bat_Temp         | na         | degrees C  | na         | -5.000    | 0.000     | 55.000    | 60.000

Bat_Volt         | na         | Volts      | na         | 6.000     | 6.500     | 8.300     | 8.500

From events all from the Service Processor:

SP node-01> events all
Record 1: Fri Jan 21 11:12:07.966816 2022 [SP.notice]: No response from battery charger
Record 2: Fri Jan 21 11:12:08.142235 2022 [SP.notice]: No response from battery charger
Record 3: Fri Jan 21 11:12:08.421014 2022 [SP.notice]: No response from battery charger
Record 4: Fri Jan 21 11:12:08.538567 2022 [SP.notice]: No response from battery charger
Record 5: Fri Jan 21 11:12:08.703007 2022 [SP.notice]: No response from battery charger
Record 6: Fri Jan 21 11:12:08.918484 2022 [SP.notice]: No response from battery charger
Record 7: Fri Jan 21 11:12:09.097875 2022 [SP.notice]: No response from battery charger
Record 8: Fri Jan 21 11:12:09.314864 2022 [SP.notice]: No response from battery charger
Record 9: Fri Jan 21 11:12:09.486175 2022 [SP.notice]: No response from battery charger