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NetApp Knowledge Base

ACP errors reported for external shelf

Views:
403
Visibility:
Public
Votes:
1
Category:
disk-shelves
Specialty:
hw
Last Updated:

Applies to

DS224C disk shelves

Issue

  • EMS.log reports failure on both shelf ACP modules
ses.status.ACPError:alert]: DS224-12 (S/N XXXXXXXXXXXXXXX) shelf 24 on channel 9c ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
ses.status.ACPError:alert]: DS224-12 (S/N XXXXXXXXXXXXXXX) shelf 24 on channel 9c ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.
monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 1b. Check fans, power supplies, disks, and temperature sensors.
callhome.shlf.fault:error]: Call home for SHELF_FAULT
  • CLI reports both ACP modules with critical status:
Cluster::> system node run -node <node name> -command storage show fault -v
Enclosure Status: critical
Channel: 1b
Shelf: 24
Shelf Type: DS224-12
Product Serial Number: XXXXXXXXXXXXXXX
Module Type: IOM12
Vendor Unique Element 85-IOM12: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12 B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
  • ACP has been disabled and re-enabled
  • Shelf modules have been reseated
  • Shelf modules have been replaced
  • Shelf has been power-cycled
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