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"system node service-processor" shows degraded status after SP reboot

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Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS8040
  • FAS2620
  • Data ONTAP 9
  • Data ONTAP 8

Issue

  • After rebooting the Service Processor (SP), the SP changes to degraded status.

Cluster::*> system node service-processor reboot-sp -node *

Note: If your console connection is through the SP, it will be disconnected.
      Do you want to reboot the SP ? {y|n}: y
2 entries were acted on.

Cluster::*> 
Cluster::*> system node service-processor 
    autosupport image       network     reboot-sp   show        snmp

Cluster::*> system node service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-1  SP   rebooting   false        3.0.2     -
node-2  SP   rebooting   false        3.0.2     -

Cluster::*> system node service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-1  SP   online      false        3.0.2     -
node-2  SP   rebooting   false        3.0.2     -

Cluster::*> system node service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-1  SP   online      false        3.0.2     -
node-2  SP   unknown     false        3.0.2     -

Cluster::*> system node service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-1  SP   online      false        3.0.2     -
node-2  SP   degraded    true         3.0.2     0.0.0.0

Cluster::> sp   ervice-p r processor show
  (system node service-processor show)
                               IP           Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
node-1  SP   online      false        3.0.2     -
node-2  SP   offline     true         3.0.2     0.0.0.0

  • "node-1" starts takeover because "node-2's SP goes offline.

Cluster::> Feb 20 09:53:59 [node-2:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (SP IPMI Dead
Waiting for PIDS: /usr/sbin/ypbind 729.
Waiting for PIDS:  695.
Terminated
.
Uptime: 28d13h49m5s
System powering down...
System halting...
BIOS version: 9.3
Portions Copyright (c) 2011-2014 NetApp. All Rights Reserved
Waiting for SP ...
SP failure. Resetting SP from primary FW. This can take a few minutes
Waiting for SP ...
SP failure. Resetting SP from backup FW. This can take a few minutes
Waiting for SP ...
Failed to recover SP
IPMI PCI Slot Control failed.
IPMI:Get controller FRU inventory:failed
Phoenix SecureCore Tiano(TM)
Copyright 1985-2021 Phoenix Technologies Ltd.
All Rights Reserved

Build Date: 12/02/2014
**********************************************
*                    9.3                     *
*     ==================================     *
*           PHOENIX SC-T 2009-2021           *
**********************************************
CPU = 1 Processor(s) Detected, Cores per Processor = 8
Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
32768 MB System RAM Installed
256 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
USB Device: MICRON eUSB DISK

Boot Loader version 5.3 
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2014 NetApp, Inc. All Rights Reserved.

BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT

  • Unplugging and re-plugging "node-2" cannot clear the error.

LOADER-B> BIOS version: 9.3
Portions Copyright (c) 2011-2014 NetApp. All Rights Reserved
Waiting for SP ...
SP failure. Resetting SP from primary FW. This can take a few minutes
Waiting for SP ...
SP failure. Resetting SP from backup FW. This can take a few minutes
Waiting for SP ...
Failed to recover SP
IPMI PCI Slot Control failed.
IPMI:Get controller FRU inventory:failed
Phoenix SecureCore Tiano(TM)
Copyright 1985-2021 Phoenix Technologies Ltd.
All Rights Reserved

Build Date: 12/02/2014
**********************************************
*                    9.3                     *
*     ==================================     *
*           PHOENIX SC-T 2009-2021           *
**********************************************
CPU = 1 Processor(s) Detected, Cores per Processor = 8
Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
32768 MB System RAM Installed
256 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
USB Device: MICRON eUSB DISK

Boot Loader version 5.3 
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2014 NetApp, Inc. All Rights Reserved.

BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT

 

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