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"callhome.chassis.hitemp" error repeats every hour

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167
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS2620
  • FAS2720

Issue

  • Error repeats every hour in EMS log:
Nov 02 08:28:33 JST [node_name: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: Ambient Temp is critical high (120 C).
Nov 02 09:00:00 JST [node_name: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.
Nov 02 09:28:31 JST [node_name: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE
  • Temperature Sensor 1 shows 120C in ENVIRONMENT from AutoSupport:
Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12; with error: 1
Shelf temperatures by element:
  [1] 120 C (248 F) (ambient) Overtemperature failure!
  [2] 27 C (80 F)  Normal temperature range
  [3] 27 C (80 F)  Normal temperature range
  [4] 29 C (84 F)  Normal temperature range
  [5] 29 C (84 F)  Normal temperature range
  [6] 26 C (78 F)  Normal temperature range
  [7] 28 C (82 F)  Normal temperature range
  [8] 28 C (82 F)  Normal temperature range
  [9] 28 C (82 F)  Normal temperature range
  [10] 34 C (93 F)  Normal temperature range
  [11] 52 C (125 F)  Normal temperature range
  [12] 29 C (84 F)  Normal temperature range
  [13] Unavailable
  [14] Unavailable
  [15] Unavailable
Temperature thresholds by element:
  [1] High critical: 50 C (122 F); high warning: 47 C (116 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [2] High critical: 60 C (140 F); high warning: 55 C (131 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [3] High critical: 60 C (140 F); high warning: 55 C (131 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [4] High critical: 60 C (140 F); high warning: 55 C (131 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [5] High critical: 60 C (140 F); high warning: 55 C (131 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [6] High critical: 62 C (143 F); high warning: 57 C (134 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [7] High critical: 100 C (212 F); high warning: 90 C (194 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [8] High critical: 62 C (143 F); high warning: 57 C (134 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [9] High critical: 100 C (212 F); high warning: 90 C (194 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [10] High critical: 90 C (194 F); high warning: 80 C (176 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [11] High critical: 100 C (212 F); high warning: 79 C (174 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [12] High critical: 75 C (167 F); high warning: 60 C (140 F)
      Low critical:  0 C (32 F); low warning:  5 C (41 F)
  [13] High critical: Unavailable; high warning: Unavailable
      Low critical:  Unavailable; low warning:  Unavailable
  [14] High critical: Unavailable; high warning: Unavailable
      Low critical:  Unavailable; low warning:  Unavailable
  [15] High critical: Unavailable; high warning: Unavailable
      Low critical:  Unavailable; low warning:  Unavailable

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