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Call home for SHELF_FAULT

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ontap-9
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hw
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Applies to

  • FAS25XX
  • Error is reported on internal storage

Issue

  • Error is reported on internal storage
  • The system reports the following error in EMS-LOG-FILE.GZ.
[?] Tue Mar 23 04:37:00 JST [cluster-01: dsa_worker3: ses.status.ACPError:critical]: DS2126 (S/N SHJSGXXXXXXXXXX) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Mar 23 04:37:00 JST [cluster-01: monitor: monitor.globalStatus.critical:critical]: Disk shelf fault.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: monitor.shelf.fault:critical]: Fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
  • Alternate Control Path (ACP) is in FAIL status on STORAGE-FAULT output when the error occurs.
Enclosure Status: critical
Channel: 0a
Shelf: 0
Shelf Type: DS2126
Product Serial Number: SHJSGXXXXXXXXXX
Module Type: IOM6E
 
Vendor Unique Element 85-IOM6E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM6E A] : CRITICAL 02,00,00,40 FAIL
2 [IOM6E B] : OK 01,00,00,00
  • The following records can be found from ENVIRONMENT.
Channel: 0a
Shelf: 0
SES device path: local access: 0a.00.99
Module type: IOM6E; monitoring is active
Shelf status: critical condition

 

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