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"Quad Port 12G SAS" test fails in diagnostic test

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Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS8300
  • ONTAP 9
  • System-Level HW Diagnostics 04.03.04

Issue

  • Running the test in three connection patterns following.
    • Shelf and FAS8300 are connected by dual-path, and an appropriate MiniSAS is connected to the open SAS port (Onboard, HBA)
    • Connect to adjacent ports without connecting to the shelf (Onboard, HBA)
    • Quad path connection between shelf and FAS8300 (Onboard only)
  • But all got errors in "h. Onboard: Quad Port 12G SAS Test" and "l. HBA: Quad Port 12G SAS Test".

Example:

 

Copyright (c) 2019 NetApp Inc. All rights reserved.
FAS8300 System-Level HW Diagnostics 04.03.04
#### System        PN: 111-04200                    ####
#### System        SN: 041951001286                 ####
#### Controller-A  PN: 111-04198                    ####
#### Controller-A  SN: 042008000113                 ####
1) Scan System
2) Test System (must scan system, first)
3) Test Memory (must scan system, first)
4) Stress-Test System (must scan system, first)
5) Show VPD Information
6) Show FW Revision
7) Show MAC Address
8) Show Logs
9) Reboot (BMC Power Cycle) Controller to LOADER

Select a number 1-9 to execute the respective command: 2
+--------------------------------Test System-----------------------------------+
| Select one or more items to test using the SPACE bar to toggle the option.   |
| Use Arrow keys to move up/down to select invidiual test. Use Arrow keys      |
| left/right to select Test Control. Press [Enter] to execut.                  |
| +--------------------------------------------------------------------------+ |
| |[ ] a. CPU Test                              (Register read test)         | |
| |[ ] b. TPM Test                              (Self-test)                  | |
| |[ ] c. Ethernet I210 Test                    (Internal loopback test)     | |
| |[ ] d. BMC Test                              (Self-test/Sensor status chec| |
| |[ ] e. PSU Test                              (Sensor status check)        | |
| |[ ] f. PCH-I2C Test                          (Device read test)           | |
| |[ ] g. Fan Test                              (Fan speed control test)     | |
| |[ ] h. Onboard: Quad Port 12G SAS Test       (External loopback test)     | |
| |[ ] i. Onboard: Dual Port 25GbE RoCE NIC Test(BIST/External loopback test)| |
| |[ ] j. Onboard: Dual Port 100GbE RoCE NIC Tes(BIST/External loopback test)| |
| |[ ] k. Mezz: Quad Port 25GbE RoCE NIC Test   (BIST/External loopback test)| |
| |[ ] l. HBA: Quad Port 12G SAS Test           (External loopback test)     | |
| +--------------------------------------------------------------------------+ |
|                                                                              |
|                                                                              |
|                                                                              |
+------------------------------------------------------------------------------+
|                                                                              |
+------------------------------------------------------------------------------+
<   OK   ><Test all>< Cancel >a(Register read test)
b(Self-test)b(Self-test)
c(Internal loopback test)c(Internal loopback test)
d(Self-test/Sensor status checd(Self-test/Sensor status chec
e(Sensor status check)e(Sensor status check)
f(Device read test)f(Device read test)
g(Fan speed control test)g(Fan speed control test)
h(External loopback test)*h(External loopback test)
i(BIST/External loopback test)i(BIST/External loopback test)
j(BIST/External loopback test)j(BIST/External loopback test)
k(BIST/External loopback test)k(BIST/External loopback test)
l(External loopback test)*1                                                    
+------------------Configure Test Loop---------------------+
| Fill in the number of test loops. The acceptable input   |
| value ranges from 0 to 99. A 0 means an infinite loop.   |
| If input value greater then 99, it will be set to 99.    |
| You can use BACKSPACE to correct errors and use ARROW    |
| keys left/right to select Test Control. Use Tab or Arrow |
| keys up/down to move between loop count and Test         |
| Control. Press [Enter] to execute.                       |
| +------------------------------------------------------+ |
| || || +------------------------------------------------------+
|+----------------------------------------------------------+
|               <  OK  >        <Cancel>                   |+
----------------------------------------------------------+
+---------------Test_Options-----------------+
| Select one item to test using the SPACE    |
| bar to toggle the option. Use Arrow keys   |
| to move up/down to select invidiual test.  |
| Use Arrow keys left/right to select Test   |
| Control. Press [Enter] to execute          |
| +----------------------------------------+ |
| |       (*) a. Stop on error             | |
| |       ( ) b. Continue on error         | |
| +----------------------------------------+ |
|                                            ||                                            |
|                                            
|+--------------------------------------------+|                                          
 |+--------------------------------------------+
<  OK  ><Cancel>ab*
System Test Start: 2020-06-30 07:42:27

======================== LOOP  1 ===========================
============================================================

Onboard: Quad Port 12G SAS:SASBB0 Test:

============================================================

Test Start: 2020-06-30 07:42:27
------------------------------------------------
Test Cmd: sas0Stress.sh 1
------------------------------------------------

[2020/06/30 07:42:27] ERROR : SAS ramdisk device lost
[2020/06/30 07:42:27] Expect 8 SAS ramdisk to stress but only found 0 SAS ramdisk

============================================================

HBA: Quad Port 12G SAS:SASH0 Test:

============================================================

Test Start: 2020-06-30 07:42:58
------------------------------------------------
Test Cmd: sasHICStress.sh 1
------------------------------------------------

[2020/06/30 07:42:58] ERROR : SAS ramdisk device lost
[2020/06/30 07:42:58] Expect 8 SAS ramdisk to stress but only found 0 SAS ramdisk


System Test Summary:
     Onboard: Quad Port 12G SAS         : FAILED
     HBA: Quad Port 12G SAS             : FAILED


System Test Stop: 2020-06-30 07:43:28

 

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