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NetApp Knowledgebase

SANtricity Enterprise Management Window and Array Management Window versions do not match

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93
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Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • E-Series Controller Firmware 7.xx
  • E-Series Controller Firmware 8.xx
  • E-Series SANtricity Management Software

Issue

Scenario 1:

The version of Storage Manager Enterprise Management mismatches with Array Management. In below sample, the version of Enterprise Management is 11.30:

1080335-1.png

While Array Management is 11.25:

1080335-2.png
 

Scenario 2:

Below error may be seen during Controller Firmware, when a specific firmware file, which is shown only when "All Firmware Files" or "All Files" instead of "Compatible Firmware Files" is selected in "Select File" window, is selected:

RC_nnnnnnnn_xxxx.dlp is not compatible with this version of the storage management software.

1080335-3.png
 

Scenario 3:

Error may be encountered when accessing a storage array from SANtricity Storage Manager:

1080335-4.png

The storage management software (version xx.yy.zzzz.nnnn) you are attempting to use is not compatible with the firmware on the controllers in Storage Array <array_name>.

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