Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

SANtricity Enterprise Management Window and Array Management Window versions do not match

Views:
406
Visibility:
Public
Votes:
0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • E-Series Controller Firmware 7.xx
  • E-Series Controller Firmware 8.xx
  • E-Series SANtricity Management Software

Issue

Scenario 1:

The version of Storage Manager Enterprise Management mismatches with Array Management. In below sample, the version of Enterprise Management is 11.30:

1080335-1.png

While Array Management is 11.25:

1080335-2.png
 

Scenario 2:

Below error may be seen during Controller Firmware, when a specific firmware file, which is shown only when "All Firmware Files" or "All Files" instead of "Compatible Firmware Files" is selected in "Select File" window, is selected:

RC_nnnnnnnn_xxxx.dlp is not compatible with this version of the storage management software.

1080335-3.png
 

Scenario 3:

Error may be encountered when accessing a storage array from SANtricity Storage Manager:

1080335-4.png

The storage management software (version xx.yy.zzzz.nnnn) you are attempting to use is not compatible with the firmware on the controllers in Storage Array <array_name>.

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support